Cannabis Retail Specialist

2 weeks ago

Bethesda, Maryland, United States iAnthus Full time

About Us:

iAnthus Capital Management operates across multiple states, covering the entire range of cannabis businesses, from cultivation to processing and retail. We believe that cannabis is poised to be a transformative industry, not only for individuals with chronic conditions but also for various sectors, including agriculture, pharmaceuticals, and alcohol. Our goal is to develop the most valuable cannabis brands and establish a comprehensive network of operations and distribution nationwide. At iAnthus, we offer career growth opportunities, a flexible work environment, competitive benefits, a wellness program, and the chance to learn from industry leaders.

Your Profile:

You are eager to learn and contribute to a collaborative team. You are committed to fostering an inclusive, positive, and compliant workplace. You excel at managing your time and ensuring the accuracy and integrity of your work. If you thrive in a dynamic environment and are interested in making a meaningful impact alongside the iAnthus team, we would like to hear from you.

Key Competencies:

  • Positive demeanor
  • Meticulous attention to detail and organization
  • Strong interpersonal and teamwork abilities
  • Excellent verbal and written communication skills
  • Capability to multitask, prioritize, and work efficiently in a fast-paced setting

Benefits:

  • Paid Sick Leave
  • Monthly Incentive Bonus based on sales performance
  • Wellness Program
  • Employee Assistance Program
  • Opportunity to contribute to a growing company where your skills can make a difference

Role Overview:

The Dispensary Associate, reporting to the Dispensary Manager, is responsible for supporting all daily operations within the dispensary, contributing to a patient-focused team, and achieving company objectives. This role involves adhering to company policies and ensuring compliance with all applicable laws and regulations.

Responsibilities:

  • Engage with and educate patients in a friendly manner
  • Ensure accuracy and completeness of patient intake forms
  • Assist in qualifying patients for financial assistance programs
  • Maintain compliance with local and state regulations
  • Perform general administrative tasks, including record-keeping and correspondence
  • Provide timely feedback to management regarding patient experiences
  • Maintain accurate records related to patient intake, cash handling, and waste disposal
  • Participate in daily briefings to align on goals and messaging
  • Deliver exceptional and compassionate patient service consistently
  • Engage in monthly inventory assessments

Training & Development:

  • Ensure all patients receive a warm and helpful greeting, making every interaction a positive experience
  • Stay informed on HIPAA regulations and confidentiality standards
  • Become proficient in inventory management and point-of-sale systems
  • Maintain up-to-date knowledge of products and proper dosages
  • Ensure compliance with company policies and local laws among team members
  • Review and update educational materials for patients
  • Participate in quarterly team meetings

Sales & Business Development:

  • Analyze daily sales and best practices to meet targets with team members
  • Receive training on patient services, including intake processes and product knowledge
  • Engage in daily briefings to ensure consistency in messaging
  • Provide excellent and compassionate service to patients

Company Culture:

  • Act as a brand ambassador for iAnthus, representing the brand positively
  • Build relationships with community leaders and foster trust within the community
  • Adhere to iAnthus's core values of respect, diversity, sustainability, research, and service
  • Follow and implement the cultural principles of iAnthus
  • Maintain the dispensary's aesthetic in line with the iAnthus brand
  • Participate in a motivated team environment
  • Implement marketing strategies to enhance brand visibility

Qualifications:

  • Must be at least 21 years old with a valid driver's license and reliable transportation
  • Experience in retail, hospitality, or patient services is preferred
  • Availability for a flexible schedule, including nights and weekends
  • Strong verbal and written communication skills, along with basic math proficiency
  • Ability to thrive in a fast-paced, high-transaction environment
  • Strong organizational and decision-making capabilities
  • Computer literacy is essential; POS experience is a plus
  • High school diploma or equivalent
  • Ability to pass a criminal background check as per state guidelines

Physical Requirements:

  • Ability to work a minimum of 8 hours per day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Capability to lift, push, and pull up to 50 pounds
  • Ability to sit, squat, bend, and kneel repeatedly throughout the workday
  • Capacity to stand for extended periods
  • Ability to use a ladder and general tools for minor repairs
  • Willingness to work in various conditions, including exposure to fumes, dust, and noise

Compensation:

$17 per hour, plus cash tips.

Management reserves the right to assign additional duties as necessary. This job description is not intended to cover all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

Equal Opportunity Employment:

iAnthus Capital Management is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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