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Cannabis Retail Specialist

2 months ago

Bethesda, Maryland, United States iAnthus Full time

About Us:

iAnthus Capital Management operates across multiple states, engaging in a comprehensive range of cannabis-related activities, from cultivation to processing and retail. We believe that cannabis is poised to be a transformative industry, not only for individuals facing chronic health issues but also for its potential to influence various sectors, including agriculture, pharmaceuticals, and more. Our objective is to establish the most esteemed cannabis brands and a robust network of operations and distribution throughout the nation. At iAnthus, we prioritize career growth, offer a flexible work environment, and provide excellent benefits, including a wellness program, while allowing you to learn from industry leaders.

Your Profile:

You are eager to learn and contribute positively to a team environment. Your commitment to fostering an inclusive and compliant workplace is evident. You excel at managing your time effectively and ensuring the accuracy and integrity of data in your projects. If you thrive in a dynamic setting and are passionate about building something significant with the iAnthus team, we welcome your interest.

Key Competencies:

  • Positive demeanor
  • Meticulous attention to detail and organizational skills
  • Strong interpersonal and collaborative abilities
  • Exceptional verbal and written communication skills
  • Capability to multitask, prioritize, and perform in a fast-paced environment

Employee Benefits:

  • Paid Sick Leave
  • Monthly Incentive Bonus (upon achieving sales targets)
  • Wellness Program
  • Employee Assistance Program
  • Opportunity to work in a growing organization where your skills can make a meaningful impact

Role Overview:

The Dispensary Associate, reporting to the Dispensary Manager, is tasked with supporting the daily operations of the dispensary, contributing to a patient-focused team, and fulfilling iAnthus's corporate objectives. This role involves upholding company policies and ensuring compliance with all relevant state and local regulations. Responsibilities include:

  • Engaging with and educating patients in a supportive manner
  • Verifying the accuracy and completeness of patient intake forms
  • Assisting in the qualification of patients for our Verified Financial Hardship (VFH) program
  • Maintaining adherence to all local and state regulations
  • Performing general administrative tasks, such as record filing and email communication
  • Providing timely patient feedback to management
  • Maintaining accurate records, including patient intake forms and cash handling logs
  • Participating in brief meetings at the start of each shift to align on objectives
  • Delivering compassionate and excellent patient service consistently
  • Participating in monthly inventory assessments

Training and Development:

  • Ensuring all patients receive a warm and helpful greeting, making every interaction a positive experience
  • Staying informed on HIPAA and confidentiality standards
  • Gaining proficiency in inventory management and point-of-sale systems
  • Keeping current on product knowledge and appropriate dosages
  • Ensuring compliance with iAnthus policies and state regulations among team members
  • Updating patient educational materials as necessary
  • Engaging in quarterly team meetings

Sales and Business Development:

  • Reviewing daily sales and best practices with team members to meet goals
  • Training on patient services, including intake and product knowledge
  • Participating in brief meetings to ensure message consistency
  • Delivering exceptional and compassionate patient service

Company Culture:

  • Acting as an ambassador for the iAnthus brand
  • Building relationships with community leaders and fostering trust
  • Adhering to iAnthus's core values of respect, diversity, sustainability, research, and service
  • Upholding the cultural principles of iAnthus
  • Maintaining the dispensary's aesthetic in line with the iAnthus brand
  • Participating in a motivated team environment
  • Implementing brand marketing strategies

Qualifications:

  • Must be at least 21 years old, possess a valid driver's license, and have reliable transportation
  • Preferred experience in retail, hospitality, or patient services
  • Willingness to work a flexible schedule, including nights and weekends
  • Strong verbal and written communication skills, along with basic math proficiency
  • Ability to thrive in a high-paced, high-transaction environment
  • Strong organizational and decision-making capabilities
  • Computer literacy is essential; POS experience is a plus
  • High school diploma or equivalent
  • Ability to pass a criminal background check as per state guidelines

Physical Requirements:

  • Ability to work a minimum of 8 hours a day with rotating shifts
  • Flexible availability for nights, weekends, and holidays
  • Capability to lift, push, and pull up to 50 pounds
  • Ability to sit, squat, bend, and kneel repetitively throughout the workday
  • Capacity to stand for extended periods
  • Willingness to work in various conditions, including general office environments and exposure to noise and odors

Compensation:

The pay for this position is $17 per hour, with additional cash tips.

Management reserves the right to assign other job duties as necessary. This job description is not intended to cover all activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

Equal Opportunity Employment:

iAnthus Capital Management is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. This policy applies to all employment terms and conditions.