Technical Field Support Engineer

2 weeks ago


Los Angeles, California, United States Apex Systems Full time

Apex Systems is seeking a Technical Field Support Engineer

Position Overview: The Technical Field Support Engineer plays a vital role in ensuring the reliability and performance of HPE's hardware and software systems. This encompasses servers, networking equipment, and security frameworks within our clients' data environments. The engineer will employ sophisticated systems analysis methodologies to address intricate technical challenges.

Key Responsibilities:

  • Problem Solving: Diagnose, troubleshoot, and rectify IT infrastructure complications, including HPE Enterprise systems, servers, storage solutions, and networking.
  • Data Center Management: Navigate and function effectively within a Data Center IT Operations setting, utilizing software tools for routine tasks and troubleshooting.
  • Installation Assistance: Deliver support for installations, repairs, component exchanges, hardware diagnostics, and operating system setups.
  • Operational Oversight: Oversee operational duties, manage escalations, and resolve obstacles to guarantee uninterrupted data center support operations.

Requirements:

  • Technical Expertise: Fundamental understanding of storage principles, server configurations, and networking concepts.
  • Mechanical Proficiency: Mechanical skills with the capability to execute component-level repairs adhering to ESD best practices.
  • Software Skills: Acquainted with various computer applications and adept at navigating software tools.
  • Communication Skills: Professional written and verbal communication abilities.
  • Organizational Skills: Capacity to document daily tasks and foster a productive working relationship with management and colleagues.
  • Adaptability: Openness to working beyond standard business hours, including weekends, and traveling for projects as needed.

Education & Experience:

  • Experience: 3 – 5 years of relevant technical experience; an Associate's Degree or equivalent in computer science or a related discipline is preferred.
  • Physical Capabilities: Ability to lift up to 40 lbs and utilize manual and power hand tools.
  • Preferred Skills: Familiarity with pallet jacks, data center server lifting equipment, Linux, Virtualization, and Windows Server.

Additional Information:

  • Transportation: Must possess reliable transportation.
  • Travel Requirements: Willingness to travel between client sites as necessary.
  • Expense Reimbursement: Mileage, tolls, and parking will be reimbursed at Federal rates (excluding fines or violations).
  • Overtime Availability: Willingness to work overtime during installation or rack/stack events.

Apex Systems is an equal opportunity employer and reserves the right to evaluate candidates thoroughly.



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