Field Engineer

6 days ago


Los Angeles, California, United States Kapstone Technologies Full time
Job Description

Job Summary:

Kapstone Technologies is seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients. This is a full-time position that requires a high degree of technical proficiency and excellent problem-solving skills.

Key Responsibilities:
  • Deskside Support: Provide on-site support for deployment and security remediation functions, gather and analyze end-user support trends, and provide desktop, application, and network application incident resolution.
  • Asset Inventory Support: Conduct physical and electronic inventories of assets, assist in receiving and receipting property, and process computer equipment for excess and disposition.
  • Disposal Preparation Support: Ensure disposal policies and procedures are employed, and ensure every device is wiped/degaussed prior to site removal.
  • Encryption Services: Administer and manage encryption tools application server, ensure laptops are properly encrypted, and provide password recovery for encrypted devices.
  • Video Conferencing and Audio/Video O&M: Troubleshoot system problems and repairs, work with support staff for remote troubleshooting and repairs, and assist in setting up presentation devices and Video Conference units.
  • Local On-Site Cabling: Restart wiring closet cabling electronics, replace defective cabling electronics and components, and wire wireless services.
  • Service Center Services: Ensure IT services are rendered/tested for telework users using VPN and CITRIX services, provide remote support services for telework/home users, and support pre/post application releases.
  • Account Management Services: Identify and resolve hardware incidents and service requests of a consumable part.
Qualifications and Skills:
  • Mandatory: US Citizen, High School Diploma or equivalent, minimum 1 year experience troubleshooting software and hardware in customer service roles, high degree of technical proficiency, and excellent problem-solving skills.
  • Desired: Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role, certification in UNIX and Microsoft Operating Systems, familiarity with LANDesk remote resolution and with using LANDesk to push packages to workstations, familiarity with CLAIMS 3 (C3) system, Comptia Networking +, and Comptia A+.
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance


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