Intake and Office Coordinator
1 month ago
MetroWest Legal Services Inc is seeking an experienced Intake and Office Manager to join our team. As a key member of our management team, you will be responsible for overseeing the intake process, managing office systems and equipment, and ensuring that our clients and visitors are served in a professional and respectful manner.
The ideal candidate will have a strong background in customer service, supervision, and data entry, with experience working in a fast-paced office environment. You will be responsible for managing a team of Intake Specialists, providing direct supervision, and ensuring that our clients receive excellent service.
We are committed to providing a welcoming, equitable, and inclusive workplace, and we encourage applicants from diverse backgrounds to apply.
Key Responsibilities- Oversee and monitor the intake process for individuals seeking legal services
- Provide direct supervision to a team of Intake Specialists
- Manage office systems and equipment, including the main telephone and voicemail system
- Coordinate with Supervising Attorneys to identify legal priorities and grant requirements
- Assist with electronic case and non-case management
- Bachelor's or Associate degree
- 2-4 years of experience working in a reception area or customer service environment
- 2-4 years of experience providing direct supervision to staff
- Experience with data entry and conducting intakes in a work environment serving low-income communities
- Strong organizational, communication, and time-management skills
- Proficient in Microsoft Office applications and electronic case management programs
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Intake and Office Manager Position
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