Office Manager

4 weeks ago


Framingham, Massachusetts, United States The Learning Center for the Deaf Full time
Audiology Clinic Support Role

Support the effective functioning of our Audiology Clinic by providing assistance with medical insurance billing, coding, and collections. This role involves assisting with customer service to patients by answering phones, scheduling appointments, checking in patients, maintaining electronic medical records, and performing other duties as assigned.

Key Responsibilities:
  • Assist with scheduling and maintaining clinic flow, ensuring that patients are scheduled appropriately and paperwork and/or inventory is in order prior to patient visits.
  • Perform insurance eligibility and benefit checks prior to patient visits. Understands insurance billing and private pay billing.
  • Determines actual payment due for office visit or hearing aid dispensing. Post payments from patients and multiple insurances for balance due.
  • Assists with submitting prior authorizations and referral requests on patients' behalf, following up if denials are obtained.
  • Sets up electronic medical charts in compliance with clinic licensure requirements.
  • Works with Revenue Cycle Manager to coordinate with past due collection payments for patients.
  • Assists at the front desk, which may include (but not limited to) answering telephone calls, scheduling patient appointments, verifying insurance, checking in/out patients, collecting co-pays/deductibles/balance due, checking in inventory, and other general office support and clerical duties.
  • Maintain accurate and up-to-date patient records and referring physician database.

Requirements:
  • Medical billing and coding certification or commensurate experience
  • Proficient understanding and experience with IDC10 and CPT coding
  • Awareness of issues with reimbursement and collections
  • Follow HIPAA and policies and procedures
  • Excellent analytical, verbal, and written communication skills
  • Ability to effectively handle details with accuracy
  • Experience with practice management software
  • Flexible, motivated, organized, and team-oriented
  • Some proficient skill in American Sign Language or willingness to learn

Physical Requirements:
Some physical requirements may be requested that relate to the essential functions of the position.

Salary:
$30.00 Hourly
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