Intake Coordinator

4 days ago

Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Summary

South Middlesex Opportu is seeking a highly skilled Intake Specialist to join our team. The successful candidate will be responsible for setting up intake appointments for new clients, working closely with SMOC programs to ensure seamless service delivery.

Key Responsibilities:

  • Assist programs and clients in person and over the phone in setting up diagnostic evaluations with an appropriately skilled provider at SMOC Behavioral Health.
  • Maintain and update daily an admission log of all intakes.
  • Manage and deliver weekly waitlist to the clinical directors, making periodic contacts to clients awaiting services.
  • Communicate with referring parties by email and phone who are inquiring about the status of clients waiting to be seen.
  • Work with directors as needed for programs requiring specialized documentation of new clients or referrals.
  • Maintain an up-to-date knowledge of clinicians' areas of specialization and availability, working with clinicians and their supervisors.
  • Document all necessary client demographics and billing information.
  • Enter all new clients into the electronic health record.
  • Check insurance eligibility, verify copay amounts, and ensure clients understand the limits of their insurance coverage and any payments they will be expected to make.
  • Obtain initial authorizations when required by payers.
  • Place clients into Substance Use Residential Recovery programs and enter clients into Virtual Gateway for BSAS enrollment.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
  • Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency, and/or funder requirements, as well as SMOC policies and procedures.
  • Provide front desk coverage as needed.

Requirements:

  • Proficiency with Excel and word skills required.
  • Customer service experience.
  • Experience with authorizations preferred.
  • English and Spanish highly preferred.
  • Portuguese highly preferred.

Working Conditions:

As part of the responsibilities of this position, the Intake Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Business casual dress is required.

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