RAP Intake Coordinator

4 weeks ago


Framingham, Massachusetts, United States South Middlesex Opportunity Council Full time

Job Summary

As a RAP Intake Specialist at South Middlesex Opportunity Council, you will play a critical role in ensuring the smooth intake process of new voucher admissions. Your primary responsibility will be to review new admission files for accuracy and completeness, concentrating on proper use of forms, timelines, signatory compliance, and file presentation. You will also be responsible for managing timelines and logs for incoming reasonable accommodation requests, assisting with tenant file conversions to the 6-tab filing system, and coordinating with Program Representatives to process third-party requests. Additionally, you will engage with clients by understanding and addressing their needs, maintain confidentiality of client, employee, and agency information, and ensure compliance with program/department, agency, and/or funder requirements.

Key Responsibilities

  • Review new admission files for accuracy and completeness
  • Manage timelines and logs for incoming reasonable accommodation requests
  • Assist with tenant file conversions to the 6-tab filing system
  • Coordinate with Program Representatives to process third-party requests
  • Engage with clients by understanding and addressing their needs
  • Maintain confidentiality of client, employee, and agency information
  • Ensure compliance with program/department, agency, and/or funder requirements

Requirements
  • High School Diploma or equivalent
  • Minimum 1-2 years of related experience
  • Knowledge of Excel, Windows, and Word
  • Sensitivity to the needs of economically disadvantaged clientele
  • Knowledge of Federal Section 8 and State MRVP/AHVP programs
  • Ability to work well in a high-volume and productivity environment
  • Strong verbal and written communication skills
  • Experience with adhering to confidentiality requirements
  • Ability to work within a team
  • Ability to complete complex and detailed tasks in a timely manner

Working Conditions
  • Monday - Friday, 9:00AM - 5:00PM
  • 35 hours per week

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