Clinical Services Director

1 month ago


Framingham, Massachusetts, United States South Middlesex Opportu Full time
Job Title: Clinic Director

South Middlesex Opportu is seeking a highly skilled and experienced Clinic Director to lead our Behavioral Healthcare team. As a key member of our leadership team, the Clinic Director will be responsible for ensuring the overall quality and continuity of outpatient clinical services and programs provided by our organization.

Key Responsibilities:
  • Ensure compliance with program/department, agency, and funder requirements, including quality standards of practice, billing, documentation, and service delivery.
  • Coordinate and track participation in training on current practices for treatment, diagnosis, and interventions for clinical staff.
  • Co-facilitate intern training, including selection, communication with graduate schools, and weekly group supervision.
  • Provide clinical supervision individually or in group settings, as necessary, for some clinical staff.
  • Provide guidance and intervention during urgent or emergency situations with individual clinicians and clients.
  • Participate in quality improvement planning and action with the entire management team.
  • Monitor caseloads and work with the clinic intake specialist to triage and assign cases from a waitlist.
  • Work with the front office and administrative team to implement a centralized scheduling process.
  • Work closely with medical staff to ensure effective coordination of care.
  • Work closely with the billing team to ensure clinical providers meet billing and documentation requirements as required by payors and state agencies.
  • Continuously improve client care by monitoring access to care and intake needs, follow-up, no-shows, lengths of treatment, and outcomes testing.
  • Participate as the subject matter expert for the electronic health record.
  • Write and deliver annual performance evaluations for clinical staff.
  • Oversee systems for confidentiality of client, employee, and agency records and PHI in accordance with federal and state laws and funder requirements.
  • Credentialing all clinical staff with payors and state agencies as necessary.
  • Participate in responding to community mental health and addictions treatment needs from the continuum of services at South Middlesex Opportu and the larger local communities.
  • Work with internal and external partners to improve cultural responsiveness, including federal and state agencies and community organizations.
  • Review and develop policies and procedures that reflect regulations, ensure clarity of procedures, enhance clinical practice, and support fiscal viability.
  • Participate as needed in seeking funding opportunities, RFRs, and grant proposals.
  • Participate in budget development and regular oversight of finances and status.
  • Help promote an environment for all staff that promotes job satisfaction, client care, team collaboration, positive morale, and staff engagement.
  • Work with the Division Analyst and Division Director to plan budget and meet staffing and financial goals.
  • Assist with recruiting, managing, developing, and evaluating staff by providing timely mentoring, training, and performance management.
  • In collaboration with the Medical Director, responsible for the design, development, implementation, and ongoing maintenance of the Utilization Review process for all clinical services.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
Requirements:
  • Must be licensed, certified, or registered to practice in one of the core disciplines listed in Section 424 of the DPH regulations.
  • Must have at least five years of full-time clinical experience subsequent to obtaining a Master's degree, of which at least two years must have been in a management/leadership capacity.
  • Must have experience providing both short and long-term treatment to individuals in outpatient settings, i.e., mental health clinic, day treatment program, residential program, and substance abuse program.
  • Must have knowledge of managed care practices.
  • Must be familiar with public sector systems and services.
Work Environment:
  • Dress is business casual.
  • Remote work is available for a maximum of 40% of total hours.
  • Office is located at the South Middlesex Opportu Behavioral Health Clinic at our main campus on Bishop Street in Framingham.

As part of the responsibilities of this position, the Clinic Director will have direct or incidental contact with clients served by South Middlesex Opportu in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

Monday - Friday 9:00am - 5:00pm

35 Hours per week


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