Infrastructure Systems Specialist
2 weeks ago
Position Overview
Fidelity TalentSource is seeking a qualified Systems Engineer to join our dynamic team within the Enterprise Infrastructure Group. This role is essential in enhancing the operational stability and availability of applications utilized by customer-facing associates.
Team Objectives
The primary focus of our team is to spearhead initiatives that ensure optimal performance and reliability of our systems. We are committed to delivering exceptional service levels to our users and enhancing the overall associate experience.
Required Expertise and Skills
- Proficient understanding of ITIL methodologies.
- Familiarity with DevOps and Site Reliability Engineering (SRE) principles.
- Experience in overseeing technology environment stability and reliability.
- Background in IVR, VoIP, and Call Center technologies, whether on-premises or cloud-based.
- Knowledge of Agile software development practices and project delivery.
- Basic networking skills (ping, traceroute, DNS).
- Experience with search and analytics tools (e.g., Splunk, ELK).
- Proficient in managing Kubernetes clusters and troubleshooting related issues.
- Experience with Linux/UNIX and Windows operating systems.
- Capability in workflow design, data analysis, and requirements specification.
- Familiarity with cloud technologies, including SaaS solutions and AWS.
- Experience with CI/CD pipelines and related technologies.
- Proficient in scripting languages such as Powershell and Python.
- Knowledge of programming languages, particularly Java.
- Experience in production support for financial systems.
- Demonstrated creative and analytical thinking abilities.
- Strong communication and interpersonal skills.
- Effective relationship management and facilitation skills.
- Robust analytical and project management capabilities.
- Willingness to provide 24/7 support for production environments.
- Availability for support coverage during specified hours.
- Strong problem-solving and troubleshooting abilities.
- Understanding of the financial services sector is advantageous.
Company Overview
Fidelity TalentSource serves as the in-house temporary staffing provider for Fidelity Investments, a leading global financial services firm. We value diversity and welcome candidates from various backgrounds, including technology and customer service, to contribute to our assignments across the organization. Joining Fidelity TalentSource offers an opportunity to thrive in a supportive and collaborative environment while enhancing your skills and professional network.
Fidelity Investments is committed to fostering an inclusive culture that values diversity. We provide reasonable accommodations for applicants with disabilities who require adjustments during the application or interview process.
About Fidelity Investments
At Fidelity Investments, our clients are central to our mission. With a legacy spanning over 75 years, we strive to enhance the financial well-being of our clients by offering investment and planning solutions. We support companies and non-profit organizations in delivering employee benefits and provide institutions and independent advisors with investment and technology solutions.
Fidelity TalentSource embraces a hybrid working model that combines remote work with in-person collaboration to meet both associate and business needs.
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
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