Infrastructure Systems Specialist
2 weeks ago
Position Overview
Fidelity TalentSource is seeking a dedicated Systems Engineer to enhance the operational efficiency and reliability of our applications utilized by customer-facing associates. This role is integral to our Enterprise Infrastructure Group.
Team Responsibilities
The primary focus of this team is to spearhead initiatives aimed at improving the stability and availability of applications, ensuring that users have the best possible experience while performing their duties.
Required Expertise and Skills
- Proficient understanding of ITIL methodologies.
- Familiarity with DevOps and Site Reliability Engineering (SRE) principles.
- Experience in managing technology environment stability and availability.
- Hands-on experience with IVR, VoIP, and Call Center technologies, whether on-premises or cloud-based.
- Knowledge of Agile software development practices and project delivery.
- Basic networking skills, including ping, traceroute, and DNS.
- Experience with search and analytics platforms such as Splunk and ELK.
- Proficient in managing Kubernetes clusters and troubleshooting related issues.
- Solid background in Linux/UNIX and Windows operating systems.
- Experience in workflow design, data analysis, and requirements specification.
- Familiarity with cloud technologies, including SaaS solutions and AWS.
- Knowledge of CI/CD pipelines and associated tools.
- Proficient in Powershell and Python scripting.
- Experience with programming languages, particularly Java.
- Background in production support for financial systems.
- Demonstrated ability in creative and abstract thinking.
- Strong communication skills, both written and verbal, along with interpersonal abilities.
- Proven relationship management and facilitation skills.
- Strong analytical and project management capabilities.
- Willingness to provide 24/7 support for production environments.
- Ability to cover support hours as required.
- Excellent problem-solving and troubleshooting skills.
- Understanding of the financial services sector is advantageous.
Company Overview
Fidelity TalentSource serves as the in-house temporary staffing provider for Fidelity Investments, a leading global financial services firm. We embrace diversity and welcome individuals from various backgrounds to contribute to our mission.
At Fidelity, we prioritize our customers' needs and strive to strengthen their financial well-being. Our culture promotes collaboration and professional growth, making it an ideal environment for those looking to enhance their skills and expand their professional network.
Fidelity TalentSource is committed to fostering an inclusive workplace and will provide reasonable accommodations for applicants with disabilities during the application or interview process.
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