Human Services Coordinator

6 days ago


Santa Ana, California, United States Phoenix House Full time

Job Summary

The Early Intervention Specialist will co-facilitate children, teen, parent, and multi-family groups with a psychoeducational curriculum in a community setting. This role requires basic duties/assignments related to human services and education, as well as activities that may include the application of higher-level skills acquired through professional training.

Key Responsibilities

  • Develop and implement lesson plans based on the curriculum
  • Conduct phone screenings with interested participants to assess their needs and suitability for the program
  • Facilitate group sessions with children, teens, parents, and families to promote psychoeducation and skill-building
  • Administer surveys to participants to gather feedback and evaluate program effectiveness
  • Develop and disseminate stakeholder communications to promote the program and its benefits
  • Present the program description and function to stakeholders and community leaders
  • Coordinate food donation requests and logistics
  • Generate reports on participant satisfaction and program outcomes
  • Operate, maintain, and troubleshoot peripheral equipment such as scanners and printers
  • Develop, store, and maintain digital files related to program activities and participant data
  • Attend all required staff training sessions and complete training on time
  • Participate in program and staff meetings to stay informed and contribute to team discussions
  • Adhere to and promote the Phoenix House Mission, Vision, and Values while serving as a role model for others
  • Perform other duties as assigned by management

Requirements

  • Bachelor's degree in a relevant field
  • Valid California driver's license, proof of automobile insurance, and a safe driving record
  • Proficiency in MS Office systems
  • General knowledge of human development and human services principles, methods, and strategies
  • Ability to provide detailed and accurate office/administrative support
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with participants
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of patient development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible, problem-solve, self-directed, customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with participants and families of various backgrounds
  • Bilingual in Spanish preferred


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