Customer Account Management Specialist

2 weeks ago


Torrance, California, United States Sound Decisions Full time
Job Overview

Position Summary: Sound Decisions is seeking a dedicated and detail-oriented Customer Account Management Specialist with 1-2 years of relevant experience. The ideal candidate will possess strong communication, organizational, and analytical skills.

Key Responsibilities:

  • Regularly monitor and respond to Seller Central inquiries twice daily, every day of the week.
  • Track new Account Health issues, Performance Notifications, and urgent matters twice daily, escalating them as necessary.
  • Generate Seller Support cases to gather additional information and resolve issues, while documenting updates in the designated tracking system.
  • Oversee and address negative or neutral feedback from customers.
  • Manage negative product reviews, ensuring compliance with Amazon's Terms of Service.
  • Analyze Account Health metrics and maintain buybox consistency across various platforms.

Ideal Candidate Profile:

  • A minimum of 2 years of experience in customer service.
  • At least 1 year of experience with Amazon Seller Central, focusing on Account Health and case management.
  • Exceptional written and verbal communication abilities.
  • Proficient in using Google Sheets.
  • Familiarity with Slack is a plus.

Technology Proficiencies:

  • Amazon Seller Central
  • Internal management systems
  • G Suite and Excel
  • Slack
  • SQL
  • Project management tools
  • AI tools
  • Creative media tools

We are eager to connect with candidates who have experience with the aforementioned tools and processes.



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