Technical Sales Engineer
2 weeks ago
Company Overview: DeBellis Catherine & Morreale - Corporate Staffing is representing a well-established manufacturing firm with a rich history in the industry, located in a northern suburb of Buffalo, NY. They are currently seeking a motivated entry-level professional with a background in engineering and relevant experience in inside sales or customer support.
Position Overview: The selected candidate will serve as the primary sales contact for customers, addressing both technical inquiries and customer service needs.
Key Responsibilities:
- Act as the main point of contact for customer inquiries, providing essential technical insights to facilitate the engineering team's understanding of client requirements.
- Prepare product proposals and deliver technical assistance throughout the sales process.
- Manage customer service elements associated with sales transactions.
Daily Responsibilities:
- Analyze customer RFPs to interpret specifications and create technical proposals for new programs and devices.
- Respond to general and technical inquiries regarding products.
- Oversee order entry and ensure maintenance of program details.
- Utilize effective communication skills to troubleshoot technical issues and guide users through solutions.
- Coordinate customer interactions with the engineering team as necessary.
- Review and approve quotes and orders.
- Track and follow up on outstanding sales opportunities.
- Support sales representatives with both technical and general inquiries.
- Assist the National Sales Manager in refining inside sales processes, including quotations and technical training resources.
- Identify and report potential product development opportunities.
- Provide secondary phone support for program customers and technical assistance as needed.
- Help with shipping documentation and order tracking for specific customer segments.
Essential Qualifications:
- Bachelor's degree in Engineering is preferred.
- 1-2 years of experience in inside sales, applications engineering, or customer service within a technical environment.
- Proficiency in MS Office, MRP systems, and strong organizational skills.
- Excellent communication skills, time management abilities, and a solid understanding of technical sales and customer service.
Additional Information:
Only candidates located in the Buffalo, NY area will be considered. Due to the nature of the business, candidates must be U.S. Citizens or Green Card Holders.
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