Technical Support and Testing Engineer

2 weeks ago


New York, New York, United States XARM Full time

XARM by UFACTORY is a prominent manufacturer of advanced multi-axis robotic arms, focusing on 6-8 axis models that serve diverse industrial applications. Our robotic solutions are engineered for precision and efficiency, catering to needs ranging from educational purposes to comprehensive manufacturing setups.

As we broaden our operational scope, we are in search of a skilled Technical Support and Testing Engineer to become part of our dynamic team. This position emphasizes delivering technical assistance, executing thorough testing and certification of refurbished robotic arms, and supporting technical sales initiatives.

Key Responsibilities:

  • Deliver prompt and effective technical assistance to clients, diagnosing and resolving issues associated with our robotic arms.
  • Provide both remote and on-site support to troubleshoot and rectify technical challenges.
  • Collaborate with the sales team during technical discussions, offering expertise and comprehensive information regarding our robotic solutions.
  • Evaluate and test pre-owned robotic arms to determine their condition and operational capability.
  • Assist the sales team in developing proposals and technical documentation to facilitate successful sales transactions.
  • Conduct necessary repairs, maintenance, and upgrades to ensure refurbished units meet full operational standards.

Qualifications:

  • A minimum of 2 years of experience in technical support or a similar capacity.
  • Familiarity with robotic systems, automation, or related technologies.
  • Proficiency in Java programming.
  • Strong communication and interpersonal abilities.

Preferred Qualifications:

  • Prior experience in a technical sales support role.
  • Experience in Learning and Development is advantageous.


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