Technical Support Engineer

2 weeks ago

New York, New York, United States Voltguard Utilities Ltd Full time
Job Overview

Position Summary:

The Customer Solutions Engineer is essential in providing exceptional support to our clients through on-site service, technical training, and proactive maintenance. This role involves frequent travel within a specified region and potentially other areas across the United States. The ideal candidate is a practical engineer who can operate both independently and as part of a team while delivering expert technical assistance to customers and internal stakeholders.

About Voltguard Utilities Limited:

Voltguard Utilities Limited stands at the forefront of delivering innovative renewable energy and electrical power solutions for residential and commercial applications. Our commitment lies in offering high-quality products and services while ensuring our clients receive unparalleled technical support and customer care. We are in search of a highly skilled and versatile Customer Solutions Engineer to contribute technical knowledge and a strong dedication to customer service.

Core Responsibilities:

- Field Service & Travel: Regularly visit customer and vendor sites within the designated area and across the United States to deliver technical services and support.

- Technical Training: Conduct on-site training sessions for customers on the operation, repair, and upkeep of Voltguard Utilities products, ensuring they are proficient in using and maintaining the equipment.

- Collaboration with Engineering Teams: Partner closely with engineering teams, technicians, and stakeholders at customer or vendor locations to diagnose issues and implement effective solutions.

- Preventive Maintenance: Execute scheduled preventive maintenance services at customer locations to optimize equipment uptime, aligning maintenance schedules with production requirements and equipment specifications.

- Customer Support: Provide prompt and effective responses to inquiries from both internal and external customers, including troubleshooting, maintenance guidance, and technical support.

- Sales Support: Work collaboratively with sales teams and internal departments to understand customer needs, enhance service delivery, and identify opportunities for product enhancements.

- Issue Resolution: Address technical challenges efficiently, delivering quick solutions and escalating complex issues to specialized teams when necessary.

- Documentation & Reporting: Maintain comprehensive service records, generate service reports, and communicate insights or recurring issues to relevant departments for ongoing improvement.

Essential Qualifications:

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline (or equivalent experience).

Demonstrated experience in a field service engineering capacity, preferably within the utilities, energy, or industrial equipment sectors.

Strong technical understanding of electrical systems, renewable energy products, and associated equipment.

Ability to conduct technical training and convey complex concepts clearly to non-technical audiences.

Excellent problem-solving abilities and the capacity to work independently in remote or high-pressure situations.

Willingness to travel extensively, including overnight trips and occasional extended stays.

Proficiency in utilizing diagnostic tools, maintenance software, and CRM systems.

Strong interpersonal skills with the ability to collaborate effectively across teams and departments.

Valid driver's license and the ability to meet travel requirements.

Why Consider This Opportunity?

- Competitive Compensation Package: Enjoy a competitive salary, travel allowances, and a comprehensive benefits plan.

- Professional Development: We offer opportunities for continuous learning, certification, and career advancement in a growing industry.

- Work-Life Balance: We acknowledge the significance of work-life balance and provide flexibility when feasible, considering the travel demands of the role.

- Dynamic Work Environment: Become part of a team of experts who are passionate about engineering, innovation, and customer satisfaction.

- Employee Recognition & Support: We value hard work and celebrate achievements with performance-based rewards, recognition programs, and a supportive culture.

Education & Experience:

  • Associates degree in electronics or equivalent military experience required.
  • At least 2 years of related field service experience preferred.
  • Valid Driver's License required.

Schedule:

  • Monday to Friday
  • Weekends as needed

Application Process:

Interested candidates should submit their resume and a cover letter detailing their qualifications and motivation for applying to this role. Applications will be reviewed as they are received.

Voltguard Utilities Limited is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees.

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