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Technical Support Engineer
2 months ago
Position Summary:
The Customer Solutions Engineer is essential in delivering exceptional support to our clientele through field operations, onsite technical instruction, and proactive maintenance services. This role necessitates frequent travel within a specified region and potentially other areas of the country. The ideal candidate is a hands-on technician capable of working autonomously and collaboratively while offering expert technical assistance to both clients and internal teams.
About Voltguard Utilities Limited:
Voltguard Utilities Limited stands at the forefront of providing innovative renewable energy and electrical power solutions for residential and commercial applications. Our commitment lies in delivering high-quality products and services while ensuring our clients receive unparalleled technical support and customer care. We are in search of a highly skilled and versatile Customer Solutions Engineer to contribute technical knowledge and a dedication to customer satisfaction.
Core Responsibilities:
- Field Operations & Travel: Regularly travel to customer and vendor sites within the designated region and across other areas to deliver technical services and support.
- Onsite Training: Conduct onsite training sessions for clients on the operation, repair, and upkeep of Voltguard Utilities products, ensuring they are proficient in utilizing and maintaining the equipment.
- Collaboration with Engineering Teams: Partner closely with engineering teams, technicians, and stakeholders at customer or vendor locations to diagnose issues and implement effective solutions.
- Proactive Maintenance: Execute scheduled preventive maintenance services at customer locations to optimize equipment performance, aligning maintenance activities with customer production schedules and equipment specifications.
- Customer Assistance: Provide prompt and effective responses to inquiries from both internal and external customers, including troubleshooting, maintenance guidance, and technical support.
- Sales Collaboration: Work effectively with sales teams and internal departments to understand customer requirements, enhance service delivery, and identify areas for product enhancement.
- Problem Resolution: Address technical challenges swiftly, offering immediate solutions and escalating complex issues to specialized teams when necessary.
- Documentation & Reporting: Maintain comprehensive service records, generate service reports, and communicate insights or recurring issues to relevant departments for ongoing improvement.
Essential Qualifications:
A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline (or equivalent experience).
Demonstrated experience in a field service engineering capacity, preferably within the utilities, energy, or industrial equipment sectors.
Strong technical understanding of electrical systems, renewable energy products, and associated equipment.
Capability to conduct technical training and convey complex concepts clearly to non-technical audiences.
Excellent problem-solving abilities and the capacity to work independently in remote or high-pressure settings.
Willingness to travel extensively, including overnight trips and occasional extended stays.
Proficiency in utilizing diagnostic tools, maintenance software, and CRM systems.
Strong interpersonal skills with the ability to collaborate effectively across teams and departments.
Valid driver's license and the ability to meet travel obligations.
Why Consider This Opportunity?
- Competitive Compensation: Enjoy a competitive salary, travel allowances, and a comprehensive benefits package.
- Professional Growth: We offer opportunities for continuous learning, certification, and advancement in a dynamic industry.
- Work-Life Balance: We recognize the significance of work-life balance and provide flexibility when feasible, considering the travel demands of the role.
- Dynamic Work Environment: Become part of a team of experts who are passionate about engineering, innovation, and customer satisfaction.
- Employee Recognition: We value hard work and celebrate achievements with performance-based rewards, recognition programs, and a supportive culture.
Education & Experience:
- Associates degree in electronics or equivalent military experience required.
- At least 2 years of relevant field service experience preferred.
- Valid Driver's License required.
Schedule:
- Monday to Friday
- Weekends as needed
Application Process:
Interested candidates should submit their resume and a cover letter detailing their qualifications and motivation for applying to this role. Applications will be reviewed as they are received.
Voltguard Utilities Limited is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive environment for all employees.
