Sales Counter Associate

2 weeks ago

Richmond, Virginia, United States Hajoca Corporation Full time
Hajoca Corporation stands as one of the premier privately-owned wholesale distributors in the plumbing, heating & cooling, and industrial supply sectors. Established in 1858, our company thrives on the core values of "Service, Integrity, Reliability," fostering relationships built on trust and collaboration with our team members, clients, and suppliers. Our legacy in the plumbing industry is significant, yet we attribute our achievements to two fundamental principles: a distinctive business philosophy and exceptional personnel. At Hajoca, our workforce is our greatest asset, propelling us towards a successful future.

Despite our size, Hajoca operates in a decentralized manner, with each of our locations, referred to as Profit Centers (PCs), managed by a Profit Center Manager who treats it like their own enterprise. A typical Profit Center serves as the nucleus of our operations, encompassing a warehouse, sales counter, office space, and occasionally a showroom. Each PC operates under distinct trade names, providing a tailored business strategy that respects the uniqueness of each local market.

Hajoca Richmond South is one such trade name, currently seeking a Sales Counter Associate to join our team.

Key Responsibilities:
  • Deliver exceptional sales and support to walk-in customers at our sales counters, ensuring optimal customer satisfaction.
  • Maintain, stock, and organize the sales counter area, supporting both Inside and Outside Sales initiatives.
  • Assist customers confidently during their purchase and pickup of merchandise.
  • Accurately process and fulfill Sales Orders generated at the sales counter.
  • Provide customers with dependable information regarding product specifications, pricing, and availability.
  • Keep the counter area and merchandise displays clean, organized, current, stocked, and safely arranged.
  • Uphold security and control at this primary customer interaction point.
  • Communicate any changes in a customer's business that may pose a credit risk to the Profit Center Manager and Credit Manager.
  • Process cash sale returns and refund documentation in line with company policies.
  • Notify supervisors of inventory levels or stock shortages that could affect customer service.
  • Assist colleagues in serving customers, including answering incoming calls, stocking merchandise in the warehouse, and preparing orders for delivery.
Qualifications:
  • High school diploma or equivalent.
  • 1-2 years of experience in customer service or counter sales; contractor sales experience is preferred.
  • Familiarity with products sold in the Profit Center.
Ideal Candidate Attributes:
  • Exemplary customer service, verbal communication, and active listening skills.
  • Comprehensive product knowledge; able to recommend associated products for purchase.
  • Able to cultivate and maintain positive relationships with customers, vendors, and colleagues.
  • Capable of asking insightful questions to understand customer needs, overcoming objections by proposing profitable solutions, and securing the sale.
  • Knowledgeable about safety practices in a warehouse and material handling environment.
  • Able to learn to operate warehouse material-handling equipment.
  • Able to learn to operate and demonstrate hand tools.
  • Proficient in basic arithmetic operations using whole numbers, fractions, and decimals.
  • Able to learn and utilize the computer systems necessary for processing orders.
Benefits of Joining Our Team:

Our culture is designed for exceptional individuals who leverage their talents to drive business success and wish to share in the financial rewards of their contributions. Alongside a competitive starting wage, we offer a Profit-Sharing Program that allows each team member to earn a direct share of the profits annually. In addition to our comprehensive compensation package, Hajoca provides:

Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage.
  • Accident and Hospital Indemnity coverage.
  • Life insurance and Long Term Disability.
  • Pre-tax accounts for healthcare and dependent care.
  • Paid vacation, holidays, and sick time (sick time also offered to part-time team members as required by state law).
Full-time and part-time benefits:
  • 401(k) plan.
  • Retirement cash account with company contributions.
  • Targeted training programs focused on personal and professional development.
EEOC Statement:

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state, or local laws. Hajoca values diversity, equity, and inclusion, and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities, including during the application process. Please inform us if you require assistance or accommodations due to a disability.

Background Screening Statement:
We maintain a drug-free workplace. Employment is contingent upon pre-employment drug screening and successful completion of a criminal background investigation, subject to any federal, state, and local laws.

Other Details:
  • Pay Type: Hourly

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