Client Services Associate

2 weeks ago

Queens, New York, United States New York Police Department Full time

Position Overview:
To qualify for this role, candidates must currently hold the title of Client Services Associate or be reachable on the competitive list for this position.

Role Description:
The Customer Service Division is looking to onboard five (5) dynamic Client Services Associates who will play a crucial role in managing a high volume of calls daily to assist applicants with various permits.

The selected candidates will undergo training to ensure that applicants receive accurate and timely information regarding permit applications, delivered with professionalism and courtesy.

Key Responsibilities:
- Operate in a fast-paced call center environment.
- Provide assistance to customers via phone and in-person inquiries.
- Access and navigate computer databases, manual files, and records to gather necessary information.
- Enter customer data and categorize the purpose of calls into the database.
- Document complaints and requests, and conduct follow-up courtesy calls.
- Troubleshoot and resolve inquiries effectively.
- Offer detailed guidance to applicants for completing their application processes.
- Prepare relevant forms and reports.
- Escalate unresolved issues to supervisory or executive staff as needed.
- Perform clerical tasks such as filing, copying, and data entry to support permit operations.

Minimum Qualifications:

  • A bachelor's degree from an accredited institution; or
  • An associate degree from an accredited institution along with two years of relevant experience in customer service or information technology; or
  • A high school diploma or equivalent and four years of relevant experience; or
  • A combination of education and experience that meets the requirements.

Preferred Skills:

  • Professional demeanor in diverse environments.
  • Strong communication abilities.
  • Detail-oriented and organized.
  • Self-motivated, capable of working independently and collaboratively.
  • Proficient in Microsoft Word, Excel, and Outlook.

Additional Information:
This position is also open to qualified individuals with disabilities who meet the eligibility criteria. Candidates should indicate their interest in being considered under the appropriate program.

Residency Requirement:
New York City residency is generally required within a specified timeframe after appointment.

Commitment to Diversity:
The New York Police Department is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive work environment free from discrimination and harassment.

  • Veterinary Client Services Specialist

    2 weeks ago

    Queens, New York, United States Alliance Animal Health Full time

    Company Overview Alliance Animal Health is a dedicated small animal veterinary facility committed to delivering exceptional care to our patients. Our comprehensive services include Preventative Care, Urgent Care & Emergency Services, Digital Radiology, High-Speed Dentistry, Ultrasound, Laser Therapy, In-House Laboratory, and Dental Imaging. Position...

  • Client Services Coordinator

    5 days ago

    Queens, New York, United States BRC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Transportation Assistant/Facility Support Specialist. In this role, you will be responsible for providing transportation services to clients, as well as maintaining the cleanliness and organization of our facilities.Key ResponsibilitiesTransport clients to and...

  • Social Work Specialist

    1 week ago

    Queens, New York, United States HealthEcareers - Client Full time

    About the RoleWe are seeking a skilled Social Work Specialist to join our team at HealthEcareers - Client. As a Social Work Specialist, you will play a critical role in providing high-quality social work services to our patients.Key ResponsibilitiesProvide social work services, including advocacy, assessment, assistance, collaboration, education, evaluation,...

  • Client Care Coordinator

    2 days ago

    Queens, New York, United States WellLife Network Full time

    Job Summary:WellLife Network is seeking a highly skilled and compassionate Client Care Coordinator to join our team. As a Client Care Coordinator, you will play a vital role in ensuring the health and well-being of our clients by providing exceptional medical support and advocacy services.Key Responsibilities:Collaborate with the Residence Nurse and...

  • Team Service Associate

    2 weeks ago

    Queens, New York, United States Shan E Panjab Full time

    Become a valued member of our team as a Team Service AssociateIn the role of Team Service Associate, you will play a crucial part in delivering outstanding customer service and ensuring that every guest leaves satisfied. We seek individuals who thrive in a collaborative atmosphere, can prioritize customer needs, and contribute positively to the restaurant's...

  • Client Support Specialist

    1 week ago

    Queens, New York, United States ACE (Association of Community Employment Programs for the Homeless, Inc.) Full time

    The Association of Community Employment Programs (ACE) is dedicated to assisting adults who have faced challenges such as homelessness, addiction, or incarceration. Our mission is to provide comprehensive job training, valuable work experience, and a robust support network to empower participants in securing stable employment and achieving lasting economic...

  • Senior IT Associate

    2 weeks ago

    Queens, New York, United States LaGuardia Community College Full time

    Position Title: IT Senior Associate Level 1 (Provisional) - Web Services SupportJob ID: 28729Location: LaGuardia Community CollegeEmployment Type: Full-TimeJob Classification: Regular OVERVIEWThe IT Senior Associate is responsible for executing advanced professional tasks in technology-focused areas. While the specific focus may differ, these associates...

  • Client Care Specialist

    1 week ago

    Queens, New York, United States WellLife Network Full time

    Job Summary:Position Overview: As a Client Care Specialist at WellLife Network, you will play a vital role in providing direct care services to individuals with developmental disabilities and acting as a liaison between our residences and medical facilities. Your primary responsibility will be to ensure that all medical appointments are carried out as...

  • Senior IT Associate

    2 weeks ago

    Queens, New York, United States LaGuardia Community College Full time

    Position Title: IT Senior Associate Level 1 - Web Services SupportJob ID: 28729Location: LaGuardia Community CollegeEmployment Type: Full-TimeEmployment Status: Regular OVERVIEW OF RESPONSIBILITIESThe IT Senior Associate plays a pivotal role in executing advanced professional tasks within technology sectors. The responsibilities encompass a diverse range of...

  • Senior IT Associate

    1 week ago

    Queens, New York, United States LaGuardia Community College Full time

    Position Title: IT Senior Associate Level 1 - Web Services SupportLocation: LaGuardia Community CollegeEmployment Type: Full-TimeJob Overview:The IT Senior Associate plays a pivotal role in executing advanced professional tasks within technology-driven fields. While the specific areas of expertise may differ, these associates typically engage in a variety of...

  • Senior IT Associate

    2 weeks ago

    Queens, New York, United States LaGuardia Community College Full time

    Position Title: IT Senior Associate Level 1 - Web Services SupportJob Identification: 28729Location: LaGuardia Community CollegeEmployment Type: Full-TimeEmployment Status: Regular OVERVIEW OF RESPONSIBILITIESThe IT Senior Associate plays a crucial role in executing advanced professional tasks within technology-focused fields. While the specific areas of...

  • Senior IT Associate

    2 weeks ago

    Queens, New York, United States LaGuardia Community College Full time

    Position Title: IT Senior Associate Level 1 - Web Services SupportLocation: LaGuardia Community CollegeEmployment Type: Full-TimeJob Classification: Regular OVERVIEWThe IT Senior Associate plays a crucial role in executing advanced professional tasks within technology-focused areas. This position encompasses a variety of responsibilities in programming,...

  • HVAC Service Specialist

    1 week ago

    Queens, New York, United States EMCOR Government Services Full time

    Competitive Compensation Starting at $33-$35 with a SIGN-ON Bonus of $5000This is a non-union role. We provide full-time, year-round employment opportunities. Our organization offers a competitive salary along with a comprehensive benefits package, and we are continually seeking individuals with the necessary skills and expertise to contribute to our ongoing...

  • HVAC Service Specialist

    1 week ago

    Queens, New York, United States EMCOR Government Services Full time

    Competitive Salary Starting at $33-$35 with a SIGN-ON Bonus of $5000This is a non-union role. This position provides full-time, year-round employment. We offer our team members a competitive salary along with a comprehensive benefits package, and we are continuously seeking individuals with the necessary skills and talents to contribute to our ongoing growth...

  • Senior IT Associate

    1 week ago

    Queens, New York, United States LaGuardia Community College Full time

    Position Title: IT Senior Associate Level 1 - Web Services SupportLocation: LaGuardia Community CollegeEmployment Type: Full-TimeJob Classification: Regular OVERVIEWThe IT Senior Associate plays a crucial role in executing advanced professional tasks within technology-focused areas. These specialists are responsible for a variety of activities in...

  • HVAC Service Specialist

    2 weeks ago

    Queens, New York, United States EMCOR Government Services Full time

    Compensation Overview:Starting Pay: $33-$35 per hour with a SIGN-ON Bonus of $5000Position Type: This is a full-time, non-union role offering year-round employment. We provide a competitive salary along with a comprehensive benefits package. We are an Equal Opportunity Employer and welcome applications from Veterans and individuals with disabilities.About...

  • HVAC Service Specialist

    1 week ago

    Queens, New York, United States EMCOR Government Services Full time

    Competitive Compensation Starting at $33-$35 with a SIGN-ON Bonus $5000This is not a union position. This position offers full-time, year-round employment. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success....

  • HVAC Service Specialist

    2 weeks ago

    Queens, New York, United States EMCOR Government Services Full time

    Compensation Package:Starting Pay: $33-$35 per hour with a SIGN-ON Bonus of $5000Position Overview:This is a full-time, non-union role offering year-round employment. We provide a competitive salary along with a comprehensive benefits package, and we seek individuals with the skills and expertise necessary to contribute to our ongoing success. We are an...

  • Client Support Specialist

    2 weeks ago

    Queens, New York, United States MIDWAY LIVING INC Full time

    Overview: Client Support Specialists deliver extensive assistance to individuals and families living in community housing. Their role encompasses evaluation, case strategizing, and the formulation of an Independent Living Plan, alongside case coordination and management, counseling, referrals, informational workshops, and support groups. The Client Support...

  • Support Services Specialist

    2 weeks ago

    Queens, New York, United States HeartShare Human Services of New York Full time

    Job Details Overview Position Summary What does a Support Services Specialist do? The Support Services Specialist (SSS) plays a crucial role in delivering individualized care and support to each client. This involves ensuring the effective execution of the client's service plans, objectives, and desired outcomes in relation to both programmatic...