Veterinary Client Services Specialist

2 weeks ago


Queens, New York, United States Alliance Animal Health Full time
Company Overview

Alliance Animal Health is a dedicated small animal veterinary facility committed to delivering exceptional care to our patients. Our comprehensive services include Preventative Care, Urgent Care & Emergency Services, Digital Radiology, High-Speed Dentistry, Ultrasound, Laser Therapy, In-House Laboratory, and Dental Imaging.

Position Summary

As a Veterinary Client Services Specialist, you will play a vital role in ensuring a welcoming and efficient environment for our clients and their pets.

Key Responsibilities:

- Uphold the aesthetic appeal of the reception area, warmly greeting clients and their pets.
- Address inquiries and prioritize client concerns effectively.
- Manage incoming calls and emails, directing them to the appropriate team members for resolution.
- Schedule appointments to optimize daily operations and workflow.
- Facilitate the check-in and check-out process for clients, including payment processing.
- Provide compassionate emotional support to clients during challenging times, demonstrating comfort with various medical outcomes.

Note: The role may involve exposure to unpleasant odors, sounds, and potential risks associated with animal care.

Qualifications:

We are seeking candidates who possess:
  • A minimum of 1 year of experience in a veterinary receptionist role is preferred.
  • Strong communication skills, a calm demeanor, and the ability to work collaboratively within a team.
  • Excellent organizational skills and proficiency in computer usage.
  • A proactive attitude with a desire for continuous learning and professional growth.
Additional Benefits:

Alliance Animal Health offers a competitive compensation package, including:
  • Salary range of $17-$21/hr based on experience.
  • Comprehensive benefits including health, dental, vision, liability insurance, 401k with matching, life insurance, HSA, and FSA.
  • Employee Assistance Program.
  • Paid vacation and sick leave for all employees.
  • Paid bereavement and parental leave programs.
  • Continuing education allowances for licensed roles.
  • Tuition assistance programs.
  • Career development opportunities and referral bonuses.
  • Additional perks may include personal pet discounts, holiday pay, and uniform allowances.

For further information regarding our equal opportunity statement and other employment policies, please refer to our official communications.

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