Veterinary Client Services Specialist
2 weeks ago
Alliance Animal Health is a dedicated small animal veterinary facility committed to delivering exceptional care to our patients. Our comprehensive services include Preventative Care, Urgent Care & Emergency Services, Digital Radiology, High-Speed Dentistry, Ultrasound, Laser Therapy, In-House Laboratory, and Dental Imaging.
Position Summary
As a Veterinary Client Services Specialist, you will play a vital role in ensuring a welcoming and efficient environment for our clients and their pets.
Key Responsibilities:
- Uphold the aesthetic appeal of the reception area, warmly greeting clients and their pets.
- Address inquiries and prioritize client concerns effectively.
- Manage incoming calls and emails, directing them to the appropriate team members for resolution.
- Schedule appointments to optimize daily operations and workflow.
- Facilitate the check-in and check-out process for clients, including payment processing.
- Provide compassionate emotional support to clients during challenging times, demonstrating comfort with various medical outcomes.
Note: The role may involve exposure to unpleasant odors, sounds, and potential risks associated with animal care.
Qualifications:
We are seeking candidates who possess:
- A minimum of 1 year of experience in a veterinary receptionist role is preferred.
- Strong communication skills, a calm demeanor, and the ability to work collaboratively within a team.
- Excellent organizational skills and proficiency in computer usage.
- A proactive attitude with a desire for continuous learning and professional growth.
Alliance Animal Health offers a competitive compensation package, including:
- Salary range of $17-$21/hr based on experience.
- Comprehensive benefits including health, dental, vision, liability insurance, 401k with matching, life insurance, HSA, and FSA.
- Employee Assistance Program.
- Paid vacation and sick leave for all employees.
- Paid bereavement and parental leave programs.
- Continuing education allowances for licensed roles.
- Tuition assistance programs.
- Career development opportunities and referral bonuses.
- Additional perks may include personal pet discounts, holiday pay, and uniform allowances.
For further information regarding our equal opportunity statement and other employment policies, please refer to our official communications.
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