Front Desk Manager

6 days ago


Dayton, Ohio, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a key member of our team, you will be responsible for managing the front desk, handling guest requests, and maintaining accurate records.

Responsibilities
  • Front Desk Operations: Manage the front desk during the overnight shift, ensuring that all guest needs are met and that the desk is staffed and operational at all times.
  • Guest Services: Handle guest requests, resolve issues, and provide exceptional customer service to ensure a positive experience for our guests.
  • Record Keeping: Maintain accurate and up-to-date records of guest stays, including check-in and check-out times, room assignments, and any issues or concerns.
  • Security: Conduct regular security checks of the hotel and its surroundings to ensure the safety and security of our guests and staff.
  • Communication: Maintain effective communication with other hotel staff, including the front desk, housekeeping, and management, to ensure seamless operation of the hotel.
  • Problem-Solving: Identify and resolve any issues or problems that may arise during the overnight shift, including guest complaints, technical issues, and other concerns.
Requirements
  • Experience: At least 1 year of progressive experience in a hotel or a related field.
  • Education: High School diploma or equivalent required.
  • Skills: Strong communication and problem-solving skills, ability to work independently and as part of a team, and proficiency in Windows operating systems and company-approved software.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, and a 401(k) retirement plan.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Work-Life Balance: A healthy work-life balance and opportunities for flexible scheduling.


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