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Guest Services Representative

2 months ago

Dayton, Ohio, United States Innvite Hospitality Full time
Position Overview

Welcome to Innvite Hospitality

We are seeking an enthusiastic individual eager to explore the hospitality sector. This role offers a pathway to career advancement into management positions. Comprehensive training will be provided across various aspects of the job. Experience gained in this role can open doors to opportunities in hotels worldwide. Exceptional candidates may progress to roles such as Front Desk Manager, Assistant General Manager, or General Manager.

Key Responsibilities:

  • Facilitate Guest Check-in & Check-out procedures
  • Manage Property Management System (PMS) operations
  • Handle cash transactions and credit card processing
  • Operate the switchboard and maintain telephone etiquette
  • Implement Front Office emergency and security protocols
  • Assist with reservations for guest rooms and meeting spaces
  • Support administrative tasks as directed by management
  • Ensure the Front Desk area and lobby are kept clean and organized
  • Prepare and maintain the breakfast bar, ensuring cleanliness
  • Make minor decisions as necessary
  • Coordinate group reservations and set up group blocks
  • Promote guest room sales through new arrivals and phone inquiries
  • Adhere to all policies and procedures outlined in the Employee Handbook
  • Maintain a neat, clean, and professional appearance in uniform with nametag
  • Operate laundry facilities as instructed
  • Exhibit a professional demeanor towards all guests, associates, and vendors

Essential Skills:

  • Proficient verbal and written communication skills in English (Spanish is a plus)
  • Basic mathematical skills
  • Legible handwriting
  • Computer literacy and typing proficiency
  • Ability to operate a 10-key calculator
  • Exemplary interpersonal skills with the public
  • Capability to work independently with minimal supervision
  • Skill in managing multiple tasks simultaneously
  • Familiarity with night audit processes and basic accounting principles
Posted by Innvite Hospitality