Guest Services Representative

1 week ago


Dayton, Ohio, United States Innvite Hospitality Full time
Position Overview

Welcome to Innvite Hospitality

We are seeking an enthusiastic individual eager to explore the hospitality sector. This role offers a unique opportunity for career advancement into management positions. Comprehensive training will be provided across various aspects of the role. Experience gained in this position can open doors to opportunities in hotels worldwide. Exceptional candidates may progress to roles such as Front Desk Manager, Assistant General Manager, or Hotel Manager.

Key Responsibilities:

  • Manage Guest Check-in and Check-out processes
  • Utilize Property Management System (PMS) effectively
  • Handle Cash and Credit Card Transactions
  • Operate the Switchboard and maintain Telephone Etiquette
  • Implement Front Office Emergency and Security Protocols
  • Assist with Reservations for Guest Rooms and Meeting Spaces
  • Support Administrative Tasks as directed by Management
  • Ensure Front Desk Area and Lobby are Clean and Organized
  • Prepare and Maintain Breakfast Bar and Dining Areas
  • Make Minor Decisions as required
  • Coordinate Group Reservations and Manage Group Blocks
  • Promote Guest Room Sales through New Arrivals and Phone Inquiries
  • Adhere to Policies and Procedures as outlined in the Employee Handbook
  • Maintain a Professional Appearance in Clean Uniform with Nametag
  • Operate Laundry Facilities as instructed
  • Exhibit a Professional Demeanor towards Guests, Colleagues, and Vendors

Essential Skills:

  • Proficient in Verbal and Written Communication in English (Spanish is a plus)
  • Basic Mathematical Skills
  • Legible Handwriting
  • Computer Proficiency, including Keyboard and Typing Skills
  • Ability to Operate a 10-Key Calculator
  • Demonstrate Hospitality and Civil Interaction with the Public
  • Capability to Work Independently with Minimal Supervision
  • Ability to Manage Multiple Tasks Simultaneously
  • Basic Accounting Skills and Night Audit Training
Job Posted by ApplicantPro

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