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Veterinary Front Desk Coordinator

2 months ago

Dayton, Ohio, United States Care Center Full time
Job Summary:

The Client Service Representative/Receptionist is the primary liaison with Care Center clientele, responsible for handling all incoming phone calls, scheduling appointments, and providing exceptional client service.

Key Responsibilities:
  • Handle all incoming phone calls, including scheduling appointments and phone triage.
  • Provide client services, including greeting and checking in clients for emergencies and specialty appointments.
  • Collect and enter client and patient information into the hospital system, review and maintain client/patient files.
  • Resolve open invoices, collect payments, and run end of shift reporting.
  • Perform general maintenance and cleaning tasks, including keeping the desk clean and organized, stocking front desk supplies, and maintaining the lobby and exam rooms.
Additional Responsibilities:
  • Ability to multi-task and manage multiple tasks at one time.
  • Strong communication skills, including reading, writing, and speaking fluent English.
  • Organizational ability and problem-solving skills.
  • Client service skills, including ensuring attentive, courteous, and informative service.
  • Intellectual ability and computer skills, including using a computer and specialized veterinary medical software.
Qualifications:
  • High school diploma, GED, or higher education.
  • 1 year customer or client service experience.
  • Exceptional ability to communicate with all levels of the organization, including the public.
Physical Demands:
  • Position requires flexibility in scheduling and the ability to work evenings and weekends as required.
  • Contact with the general public in a fast-paced, high volume, 24-hour, 7-day/week, 365-day/year medical facility.
  • Physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 40 lbs.), and standing.
  • Visual acuity sufficient to maintain accurate records; recognize people and understand written directions.
  • Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
  • Fine motor skills adequate for utilizing office equipment.