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Front Desk Representative

2 months ago


Dayton, Ohio, United States InnVite Hospitality Full time
Job Summary

InnVite Hospitality is seeking a highly skilled and detail-oriented Front Desk Agent/Night Auditor to join our team. As a key member of our front office operations, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Front Desk Operations: Manage front desk operations, including guest check-in and check-out, room assignments, and key card management.
  • Cash Handling and Credit Card Transactions: Process cash and credit card transactions, handle cash drops, and maintain accurate records.
  • Switchboard Operation and Telephone Etiquette: Answer and direct phone calls, respond to guest inquiries, and maintain a professional demeanor.
  • Front Office Emergency/Security Procedures: Respond to emergency situations, maintain confidentiality, and follow established protocols.
  • Reservations and Guest Services: Manage reservations, guest room assignments, and meeting room bookings.
  • Administrative Support: Assist with administrative tasks, such as data entry, filing, and report preparation.
  • Housekeeping and Maintenance: Ensure the front desk area and lobby are clean and tidy, and perform minor maintenance tasks as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Language Skills: Fluent verbal and written communication in English (Spanish a plus).
  • Math Skills: Basic math skills, including handling cash and credit card transactions.
  • Computer Skills: Proficient in computer software, including property management systems and Microsoft Office.
  • Physical Requirements: Ability to stand for long periods, bend, twist, and lift up to 25 pounds.
Working Conditions

This is a full-time position, working a variety of shifts, including nights, weekends, and holidays. InnVite Hospitality offers a competitive salary and benefits package.