Current jobs related to Guest Services Operations Supervisor - Dayton, Ohio - Hotel Resource

  • Guest Services Supervisor

    2 months ago

    Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest arrivals/departures.Address guest concerns to ensure a high level of satisfaction.Support team members in their roles to guarantee exceptional service to...

  • Guest Services Supervisor

    2 months ago

    Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability to work a flexible schedule, including weekends, holidays, and varied shifts.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and expected guest arrivals/departures.Address guest concerns to ensure satisfaction.Support team members in their roles to guarantee exceptional service to...

  • Guest Services Supervisor

    2 months ago

    Dayton, Ohio, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and guest check-in/check-out procedures.Address guest concerns promptly to ensure a high level of satisfaction.Support team members in their roles to...

  • Valet Parking Supervisor

    1 week ago

    Dayton, Ohio, United States Parking Management Services Full time

    Job SummaryWe are seeking a skilled Valet Parking Supervisor to lead our team and deliver exceptional guest experiences. As a key member of our hospitality team, you will be responsible for managing parking operations, supervising staff, and ensuring seamless guest interactions.Key ResponsibilitiesManage and direct parking operations, ensuring efficient and...

  • Guest Service Representative

    2 weeks ago

    Dayton, Ohio, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is a key member of our hotel team, responsible for providing exceptional customer service to our guests. This role requires a strong ability to communicate effectively, think critically, and work independently in a fast-paced environment.Key ResponsibilitiesProvide personalized service to guests, responding to...

  • Guest Service Representative

    4 days ago

    Dayton, Ohio, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and respond to guest questions...

  • Guest Service Representative

    1 week ago

    Dayton, Ohio, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and follow hotel and brand...

  • Guest Service Representative

    4 weeks ago

    Dayton, Ohio, United States Home2 Suites by Hilton Full time

    Job Title: Guest Service RepresentativeAt Home2 Suites by Hilton, we're committed to delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Guest Check-In/Check-Out: Efficiently process guest arrivals and departures,...

  • Operations Supervisor Hauling

    4 weeks ago

    Dayton, Ohio, United States Republic Services Full time

    About the CompanyRepublic Services, Inc. is a leading provider of environmental services, committed to delivering sustainable solutions to customers across North America.We offer a comprehensive range of products and services, including recycling, waste management, special waste, hazardous waste, and field services.Our company values guide our daily...

  • Front Desk Supervisor

    5 days ago

    Dayton, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of the hotel's front desk, providing exceptional guest service and maximizing room revenue. This position requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk...

  • Guest Service Representative

    2 weeks ago

    Dayton, Ohio, United States Home2 Suites by Hilton Full time

    Job Title: Guest Service RepresentativeAt Home2 Suites by Hilton, we're committed to delivering exceptional guest experiences. As a Guest Service Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and...

  • Operations Supervisor Hauling

    1 month ago

    Dayton, Ohio, United States Republic Services Full time

    About the CompanyRepublic Services, Inc. is a leading provider of environmental services, offering a comprehensive range of products and services to customers across North America. With a strong commitment to sustainability and customer satisfaction, we strive to create a more circular and decarbonized world.Our StrategyWe focus on three key areas of growth:...

  • Hotel Guest Services Representative

    1 week ago

    Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at the Fairfield Inn & Suites in Dayton, Ohio. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of...

  • Operations Supervisor

    2 weeks ago

    Dayton, Ohio, United States Orion Talent Full time

    Job Title: Operations Supervisor Job Summary: We are seeking an experienced Operations Supervisor to join our team at Orion Talent. The successful candidate will be responsible for managing the day-to-day operations of a work section in a commercial calibration and repair laboratory. Key Responsibilities: * Manage the work section to budgeted financial...

  • Manufacturing Operations Supervisor

    1 week ago

    Dayton, Ohio, United States Shively Diversified Management Services Full time

    Job SummaryShively Diversified Management Services is seeking a skilled Manufacturing Operations Supervisor to oversee the Tool Room and ensure seamless production operations. As a key member of our manufacturing team, you will be responsible for managing tool inventory, supervising tool room operations, and providing training and guidance to team...

  • Front Desk Supervisor

    3 weeks ago

    Dayton, Ohio, United States Extended Stay Dayton North Full time

    Job Title: Front Desk SupervisorAt Extended Stay Dayton North, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Assist the Front Desk Manager...

  • Front Desk Supervisor

    4 weeks ago

    Dayton, Ohio, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the AC Hotel Dayton. As a key member of our hotel staff, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk operations, including...

  • Shift Supervisor

    1 month ago

    Dayton, Ohio, United States Red Robin Full time

    Job Title: Shift SupervisorAt Red Robin, we're looking for a skilled Shift Supervisor to join our team. As a Shift Supervisor, you'll play a key role in ensuring the smooth operation of our restaurant during scheduled shifts. You'll be responsible for managing day-to-day operations, leading a team of Team Members, and providing exceptional guest...

  • Front Desk Supervisor

    2 weeks ago

    Dayton, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a seamless experience for all hotel guests. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key Responsibilities:Assist the Front Desk Manager in overseeing the...

  • Dining Service Provider

    4 days ago

    Dayton, Ohio, United States Hightower Trail Operations LLC Full time

    Job SummaryThe Dining Service Provider is responsible for providing exceptional dining and table services to residents and guests in our community's dining rooms and designated areas. This role involves proper dining set-up, providing meal and dining services, and cleaning of the dining rooms. The successful candidate will be responsible for handling all...

Guest Services Operations Supervisor

2 months ago

Dayton, Ohio, United States Hotel Resource Full time

Position Overview

The Front Office Team Leader plays a vital role in ensuring exceptional guest experiences through effective management of daily front desk operations. This leadership position is essential for meeting business objectives, supporting the guest services team, and fostering positive interactions with guests and staff.

Key Responsibilities

  • Oversee daily front office activities to ensure compliance with safety and service standards.
  • Ensure efficient check-in processes and operational effectiveness.
  • Provide ongoing coaching and recognition to team members.
  • Implement and uphold company policies while collaborating with leadership on performance management.
  • Address guest inquiries and concerns, escalating feedback as necessary.
  • Coordinate the completion of guest requests and concerns with relevant departments.
  • Assist in staff scheduling and labor management to optimize operations.
  • Conduct daily meetings with the guest services team to prioritize tasks and gather feedback.
  • Monitor team performance, offering real-time coaching and support.
  • Maintain cleanliness and organization of front desk and support areas.
  • Participate in recruitment and selection processes for guest service staff.
  • Collaborate with department leaders to create action plans aimed at enhancing guest satisfaction and employee engagement.
  • Engage in performance management activities, including employee evaluations and conflict resolution.
  • Ensure operational quality by maintaining adequate inventory and addressing equipment issues.
  • Assist in the development and implementation of safety programs in compliance with regulations.

Qualifications

  • High School diploma or equivalent.
  • At least 1 year of experience in a front desk or rooms division role.
  • Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Strong customer service, conflict resolution, and team-building skills.
  • Fluent in both written and spoken English.
  • Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

  • Associate's degree or higher in hospitality or a related field.
  • Experience with property management systems.
  • Previous experience in a large family-oriented resort or hotel.

Physical Requirements

  • Ability to lift up to 30 lbs.
  • Capability to stand or sit for extended periods.
  • Ability to bend, stretch, and twist as needed.

This position is an equal opportunity role, welcoming applicants from diverse backgrounds.