Administrative Coordinator

1 week ago


Portsmouth, Ohio, United States Compass Community Health Full time
Job Overview

Position Title: Administrative Coordinator

Supervisor: Clinic and Compliance Director

Department: Front Office

Supervises: Not Applicable

POSITION SUMMARY:

The Administrative Coordinator is a vital administrative professional who acts as the primary point of contact for the patient-centered medical home practice and various agency initiatives. This role involves providing essential information and support to clients and the community regarding agency offerings. The coordinator is responsible for a range of administrative tasks and engages with individuals from diverse professional and socioeconomic backgrounds.

KEY RESPONSIBILITIES:

Key responsibilities are tasks that are fundamental to the role or the reason the position exists. An individual must be capable of executing the key responsibilities of the position with or without reasonable accommodations.

  1. Exhibit a thorough understanding of confidentiality while performing tasks.
  2. Represent the program positively through professional interactions, personal presentation, and demeanor.
  3. Efficiently manage the telephone switchboard to accurately direct incoming calls.
  4. Gather information comprehensively from clients and the community as needed.
  5. Engage in care team meetings to ensure all current registration information is accurate and assist with pre-visit planning as required.
  6. Maintain the scheduling system as directed.
  7. Provide accurate information regarding program services.
  8. Uphold patient confidentiality at all times in accordance with applicable regulations.
  9. Utilize electronic health records to access relevant information and document care succinctly.
  10. Consider clinical and cost-effectiveness in decision-making regarding service organization and delivery.

ADDITIONAL FUNCTIONS:

Additional functions are tasks that, while not exclusive to this position, can be performed by others; however, these functions contribute to the efficiency of Compass Community Health.

  1. Complete clerical tasks as assigned, including typing, filing, and report generation.
  2. Perform other duties as assigned by the Clinic and Compliance Director in collaboration with the Medical Director and Chief Executive Officer.
  3. Establish and maintain effective working relationships with a diverse range of individuals, including patients, family members, and other providers.
  4. Explain to patients and families the roles and responsibilities of each team member and how they collaborate to provide services.
  5. Remain knowledgeable in terminology relevant to a healthcare environment.
  6. Respect and respond to the leadership demonstrated by other providers in a healthcare setting.
  7. Facilitate collaborative care by sharing pertinent information with others through communications authorized by the patient and compliant with relevant laws and regulations.
  8. Assess the nature of the patient's family and social support systems that impact healthcare.
  9. Ensure effective communication and information exchange among the patient, family members, and connected providers.
  10. Assist in obtaining, organizing, and sharing information related to referrals and transitions in care.
  11. Support patients in exploring and accessing complementary and alternative services aimed at enhancing health and wellness.
  12. Provide information, education, guidance, and support to family members and caregivers.
  13. Establish and pursue individual and team-based improvement objectives.
  14. Foster and value diversity within the team composition across all roles.
  15. Participate in team meetings and quality improvement initiatives.
  16. Engage in data collection and review outcomes reporting, as well as programmatic clinical audits and evaluations related to quality programs.

QUALIFICATIONS:

  1. High School diploma or equivalent.
  2. Prior experience in an office environment of at least one year preferred, along with formal secretarial training and computer proficiency.
  3. Maintain relevant agency training requirements.


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