Desktop Support Specialist

4 weeks ago


Chicago, Illinois, United States Inspiroz Full time
Job Title: Desktop Support Technician

Job Summary:

Inspiroz is seeking a skilled and detail-oriented Desktop Support Technician to join our on-site IT support team in Chicago. As a key member of our team, you will play a crucial role in providing technical support and resolving issues for our charter schools.

Key Responsibilities:

  • Provide technical support and resolve issues for desktops, laptops, and other devices.
  • Manage on-site installation, repairs, and maintenance for workstations, network equipment, and peripheral devices.
  • Conduct thorough troubleshooting to identify the root cause of problems.
  • Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.
  • Act as the liaison between on-site operations and the remote IT support team in India.
  • Communicate technical issues and requirements to the remote team accurately and clearly.
  • Provide detailed information and documentation to facilitate remote troubleshooting and support.
  • Work closely with the remote service desk team to resolve technical issues.
  • Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.

Requirements:

  • Knowledge of Windows Systems, Mac Systems, Active Directory, Networking equipment and concepts, and Hardware repairs and installations.
  • Excellent customer service skills, excellent hands-on technical support skills, and excellent verbal and written communication skills.
  • Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.
  • Ability to adapt to changing situations, be flexible in approach, and effectively multitask.
  • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
  • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Education and Experience:

The successful candidate should have a Bachelor's Degree in a Technology related field or equivalent certifications, and at least 1-2 years' experience in Tier 1 and 2 technical support.

Benefits:

  • A company focused on maintaining a great company culture.
  • An opportunity to make a difference in the company and to be rewarded for doing so.
  • A company that is always looking to improve while adhering to our core principles.
  • An opportunity for career growth within the organization.
  • Competitive compensation package with variable pay potential and benefits.


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