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Desktop Support Specialist

1 month ago

Chicago, Illinois, United States Penn Machine Company LLC Full time

Role Summary:

We are seeking a skilled Desktop Support Engineer to join our IT Help Desk team at Penn Machine Company LLC. As a key member of our team, you will provide first- and second-level technical support to employees and customers, ensuring seamless operation of our business-critical systems.

Key Responsibilities:

  • Provide timely and effective technical support to end users via phone, email, or in-person
  • Diagnose and resolve hardware, software, and network-related issues
  • Install, configure, and maintain computer systems, peripheral devices, and software applications
  • Perform user account management, provisioning, employee onboarding/offboarding, and end-user training
  • Assist with the management and support of infrastructure and cloud services, including M365, Okta, and Azure
  • Coordinate with third-party vendors for specialized IT services and support
  • Collaborate with other IT team members to escalate and resolve complex technical issues
  • Track, document, and maintain detailed records of reported problems and their resolutions
  • Ensure compliance with IT policies, procedures, and security measures
  • Participate in the testing and implementation of new software and hardware solutions
  • Maintain an inventory of IT equipment and software licenses
  • Stay up to date with the latest technological advancements and trends in the IT industry

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
  • 3-5 years of experience in an IT support or help desk environment with exposure to cloud technologies
  • 1-3 years of experience in systems administration or high-level technical support
  • Strong knowledge of desktop systems (Windows & Mac) and cloud-based solutions like M365, Okta, and Azure
  • Experience managing user identities, permissions, and licenses within cloud environments
  • Proficiency in troubleshooting common networking issues (TCP/IP, DNS, DHCP, VPN, etc.)
  • Familiarity with remote desktop support tools, ticketing systems, and asset management tools
  • Strong problem-solving, analytical, and organizational skills
  • Excellent communication skills and the ability to work effectively with internal and external teams
  • Demonstrated history of providing exceptional customer service
  • Experience with PowerShell and other scripting languages
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity to join our IT Help Desk team at Penn Machine Company LLC.