Desktop Support Coordinator
5 days ago
S&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking a dynamic individual to coordinate our IT function as a Desktop Support Coordinator Intern.
Key Responsibilities:
• Act as the initial point of contact for all client computer and software-related concerns.
• Create and maintain documentation for troubleshooting and using software and hardware.
• Respond to, prioritize, and provide detailed reports for technical support requests.
• Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.
• Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
• Research the latest products, services, and standards as they best meet the needs of the business.
• Provide guidance and recommendations on the most effective use of technology.
• Maintain asset management of hardware and software inventories.
• Create required reports in response to management needs.
Requirements:
• Must be in good standing as a student at the Bachelor's degree level at an accredited university majoring in an Information Technology or related field and returning to school full-time at the end of the internship.
• Comfortable commuting and working onsite, reporting to S&C HQ in Rogers Park, Chicago, IL.
• Ability to work Full-Time in Spring 2025 for a minimum of 10 weeks.
• Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
• Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
• Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.
• Strong customer service orientation with keen attention to detail.
• Ability to perform remote troubleshooting and provide user-friendly instructions.
• Proven problem-solving and analytical skills.
• Demonstrated ability to communicate effectively and professionally.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Prior IT internship experience a plus
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