Desktop Support Specialist

6 hours ago

Chicago, Illinois, United States Insight Full time
Technical Support Role at Insight

At Insight Hospital and Medical Center Chicago, we are committed to delivering exceptional patient care and advancing medical innovation. We are seeking a skilled Desktop Support Technician to join our IT team.

Key Responsibilities:
  • Provide technical support and assistance to staff members regarding desktop hardware, software, and peripherals.
  • Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
  • Install, configure, and maintain desktop operating systems, applications, and software updates.
  • Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
  • Provide support for RingCentral phone system and escalate issues as needed.
  • Setup new users in RingCentral portal, assign numbers, extensions, and setup voicemail.
  • Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
  • Document and track support requests, resolutions, and user interactions in the IT ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
  • Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
  • Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
  • Setup and delete user accounts in AD.
  • Assign permissions via group assignments.
  • Setup Printers on users' computers and map network drives as needed.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • 2+ years of experience in desktop support or a similar IT support role.
  • Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
  • Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
  • Familiarity with ITIL best practices for incident management, problem management, and change management.
  • Excellent communication skills and ability to interact professionally with end-users of all technical levels.
  • Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Benefits:
  • Competitive salary.
  • Comprehensive healthcare benefits.
  • Retirement savings plan.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Employee wellness programs.

Insight is an equal opportunity employer and values workplace diversity.

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