Desktop Support Specialist
4 weeks ago
At Insight Hospital and Medical Center Chicago, we are committed to delivering exceptional patient care and advancing medical innovation. We are seeking a skilled Desktop Support Technician to join our IT team.
Key Responsibilities:
- Provide technical support and assistance to staff members regarding desktop hardware, software, and peripherals.
- Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
- Install, configure, and maintain desktop operating systems, applications, and software updates.
- Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
- Provide support for RingCentral phone system and escalate issues as needed.
- Setup new users in RingCentral portal, assign numbers, extensions, and setup voicemail.
- Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
- Document and track support requests, resolutions, and user interactions in the IT ticketing system.
- Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
- Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
- Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
- Setup and delete user accounts in AD.
- Assign permissions via group assignments.
- Setup Printers on users' computers and map network drives as needed.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 2+ years of experience in desktop support or a similar IT support role.
- Strong technical knowledge of desktop hardware, operating systems (Windows, MacOS), and productivity software (Microsoft Office, Office 365).
- Experience troubleshooting desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
- Familiarity with ITIL best practices for incident management, problem management, and change management.
- Excellent communication skills and ability to interact professionally with end-users of all technical levels.
- Strong problem-solving abilities and a proactive approach to identifying and resolving IT issues.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
Benefits:
- Competitive salary.
- Comprehensive healthcare benefits.
- Retirement savings plan.
- Paid time off and holidays.
- Professional development opportunities.
- Employee wellness programs.
Insight is an equal opportunity employer and values workplace diversity.
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