Citrix Desktop Support Specialist
4 weeks ago
We are seeking a highly skilled Citrix Desktop Support Specialist to join our team at Insight Global. As a key member of our IT department, you will be responsible for providing top-notch support for our clients' virtual desktop infrastructure.
Key Responsibilities:
- Analyze user experiences and implement solutions to improve user experience
- Migrate users to new platforms
- Provide excellent written and verbal communication skills
- Work with minimal supervision and be an adaptable self-starter
- Juggle multiple projects and organize time effectively
- Stay up-to-date on current technology trends
Requirements:
- 5+ years of IT Citrix and Desktop Support experience for a large enterprise
- Working experience with Windows 10 & 11
- Proficient in troubleshooting and installation of MS Office, Teams, and Outlook
- Proficient in engaging with end users on the installation, maintenance, configuration, and integrity of operating and software systems
- Experience with Windows Server
- Experience resolving Citrix helpdesk tickets
- Experience with ServiceNow incidents and requests
Preferred Qualifications:
- Background in helpdesk environment
- Airport experience
- Large enterprise experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.
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