Desktop Support Specialist
4 weeks ago
The Desktop Support Specialist will be responsible for installing, configuring, and maintaining Microsoft Windows desktop and notebook computers and peripherals. This role will also involve troubleshooting and resolving technical issues, as well as providing support to end-users.
Key Responsibilities
* Respond to new IT support incidents and requests, prioritize, and document issues and resolutions
* Respond to tickets and complete detailed responses in the ticketing system
* Perform desktop/hardware installs and moves
* Hardware/desktop repairs, replacements, and basic software configuration such as OS installations and driver configurations
* Support MS Office products and O365 applications, and other software applications
* Troubleshoot end-user problems with various desktop/laptop issues
* Remove threats (virus, malware, etc.)
* Track assets, and document software purchases
Requirements
* 3+ years of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
* Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
* Familiar with BitLocker encryption
* Solid understanding of how to install the Windows OS (10) and configure with necessary drivers
* Familiar with Active Directory
* Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
* Knowledge of ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it's a plus if already known)
* Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
* Must be able to work with other employees and end users to provide support in a timely, and friendly manner
* Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
* The ability to work both autonomously and as a member of a team
* A+ certification (nice to have)
* College degree preferred
* Access to a personal vehicle a plus to travel to satellite facilities
* Ability to perform routine and emergency PC maintenance during non-business hours
About SDI Presence LLC
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on social media platforms.
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