Desktop Support Specialist

4 weeks ago


Chicago, Illinois, United States SDI Presence LLC Full time
Job Summary

The Desktop Support Lead is a critical role within our IT team at SDI Presence LLC. This position is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals.

Key Responsibilities
  • Respond to new IT Support incidents and requests, prioritize, and document issues and resolutions
  • Respond to tickets and complete detailed responses in ticketing system
  • Respond to end user issues in a timely manner per SLA requirements
  • Perform Desktop/Hardware installs and moves
  • Hardware replacements, and basic software configuration such as OS installations and driver configurations
  • Knowledgeable of MS Office products and O365 applications, and other software applications
  • Knowledgeable of Microsoft Edge, Chrome and Firefox
  • Installation and configuration of printers
  • Removing threats (virus, malware, etc.)
  • Tracking assets, and documenting software purchases
  • Basic network configurations in Windows (DHCP configuration versus static IP addresses)
  • Work with the Operations Manager, Technical Project Manager and Team Lead in handling other miscellaneous IT projects
  • Organize and prioritize workload
Requirements
  • 5+ years of basic knowledge of desktop hardware
  • Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
  • Familiar with BitLocker encryption
  • Solid understanding of how to install the Windows OS (10/11) and configure with necessary drivers
  • Familiar with Active Directory
  • Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
  • Knowledge of network connectivity
  • Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
  • Must be able to work with other employees and end users to provide support in a timely, and friendly manner
  • Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
  • The ability to work both autonomously and as a member of a team, also supervise projects and staff
  • A+ certification (nice to have)
  • College degree preferred
  • Driver's license required
  • Ability to perform routine and emergency PC maintenance during non-business hours

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.



  • Chicago, Illinois, United States HUB International Full time

    Desktop Support Role OverviewHUB International is a leading insurance and employee benefits broker seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for managing, operating, and maintaining all IT hardware for HUB end-users.This role requires a high degree of creativity and latitude,...


  • Chicago, Illinois, United States SDI Presence LLC Full time

    Job SummaryThe Desktop Support Specialist will be responsible for installing, configuring, and maintaining Microsoft Windows desktop and notebook computers and peripherals. This role will also involve troubleshooting and resolving technical issues, as well as providing support to end-users.Key Responsibilities* Respond to new IT support incidents and...


  • Chicago, Illinois, United States TEKsystems Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to provide exceptional customer support for our end-user computing environment. The ideal candidate will have a strong understanding of best practices and be able to follow documented processes and procedures to facilitate service recovery, refresh, maintenance, and project-related...


  • Chicago, Illinois, United States HUB International Full time

    About HUB InternationalWe are a team of entrepreneurs who believe in protecting and supporting the aspirations of individuals, families, and businesses. Our goal is to help our clients evaluate their risks and develop solutions tailored to their needs.About the RoleThe Desktop Engineer is a member of the Desktop Management team responsible for the...


  • Chicago, Illinois, United States Insight Global Full time

    Job DescriptionWe are seeking a highly skilled Citrix Desktop Support Specialist to join our team at Insight Global. As a key member of our IT department, you will be responsible for providing top-notch support for our clients' virtual desktop infrastructure. Key Responsibilities:Analyze user experiences and implement solutions to improve user...


  • Chicago, Illinois, United States SDI Presence Full time

    About the RoleSDI Presence LLC is seeking a skilled Desktop Support Specialist to join our IT team. As a Desktop Support Specialist, you will be responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktop and notebook computers and peripherals.Key ResponsibilitiesRespond to new IT support incidents and requests,...


  • Chicago, Illinois, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team in Chicago, IL. As a key member of our IT team, you will be responsible for providing exceptional customer support for our end-user computing environment.Key Responsibilities:Provide outstanding customer support and incident remediation for end-usersEffectively coordinate support...


  • Chicago, Illinois, United States Inspiroz Full time

    Job Title: Desktop Support TechnicianJob Summary:Inspiroz is seeking a skilled and detail-oriented Desktop Support Technician to join our on-site IT support team in Chicago. As a key member of our team, you will play a crucial role in providing technical support and resolving issues for our charter schools.Key Responsibilities:Provide technical support and...


  • Chicago, Illinois, United States HCLTech Full time

    At HCLTech, we're looking for a skilled Desktop Support Specialist to join our team. This role involves providing hardware break/fix support and warranty support for desktop, laptop, tablets, and Windows devices. Strong Microsoft operating system troubleshooting skills and a basic understanding of networks, Intel servers, and telecoms are essential for...

  • IT Support Specialist

    1 month ago


    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryUnder the supervision of a senior technical support specialist, the IT Support Analyst I provides technical support for computer systems, hardware, and software to employees of the Metropolitan Water Reclamation District of Greater Chicago. The ideal candidate will have a strong understanding of computer hardware and software, excellent customer...


  • Chicago, Illinois, United States Request Technology, LLC Full time

    Job Title: Senior Desktop EngineerWe are seeking a highly skilled Senior Desktop Engineer to join our team at Request Technology, LLC. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our desktop infrastructure.Key Responsibilities:Configure and manage desktop systems, including laptops and desktops,...


  • Chicago, Illinois, United States S&C Full time

    Job DescriptionS&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking a dynamic individual to coordinate our IT function as a Desktop Support Coordinator Intern.Key Responsibilities:• Act as the initial point of contact for all client computer and software-related concerns.•...


  • Chicago, Illinois, United States Indotronix International Corporation Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Indotronix International Corporation. As a Technical Support Specialist, you will be responsible for providing technical support for desktops, laptops, and other computer-related products.Key Responsibilities:Install, maintain, and troubleshoot computer systems and...


  • Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryWe are seeking a highly skilled Desktop Engineer to join our team at the Metropolitan Water Reclamation District of Greater Chicago. The successful candidate will be responsible for planning, managing, and supporting all desktop enterprise solutions for hardware, operating systems, patch management, antivirus, software distribution, and mobile...


  • Chicago, Illinois, United States S&C Electric Full time

    About the RoleS&C Electric Company is seeking a skilled Desktop Support Coordinator to join our team. As a key member of our IT function, you will be responsible for ensuring smooth operations and providing top-notch support to our diverse team.Key ResponsibilitiesAct as the initial point of contact for all client computer and software-related...

  • IT Support Specialist

    1 month ago


    Chicago, Illinois, United States Elevate Energy Full time

    Job Title: IT Support Specialist Level IElevate Energy is seeking a highly skilled IT Support Specialist to join our team. As a member of our IT team, you will play a critical role in implementing, troubleshooting, and monitoring our IT systems, solutions, and processes.This is an exciting opportunity to work with a dynamic team and contribute to the success...


  • Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryThis position is responsible for managing and supporting desktop enterprise solutions for hardware, operating systems, patch management, anti-virus, software distribution, and mobile device management.Key ResponsibilitiesBuilds, packages, distributes, and deploys/install applications to desktop environments.Engineers, manages, and maintains...


  • Chicago, Illinois, United States Pierce Technology Corp Full time

    Job SummaryPierce Technology Corp is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Key ResponsibilitiesProvide technical support and assistance to employees/users...

  • Desktop Analyst

    4 weeks ago


    Chicago, Illinois, United States Huron Consulting Group Full time

    Huron Consulting Group is seeking a skilled Desktop Analyst to join our team in Traverse City, Michigan. As a Desktop Analyst, you will be responsible for providing technical support and expertise to our clients, leveraging your knowledge of Microsoft applications and Citrix Workspace.Key Responsibilities:Provide technical support and troubleshooting for...


  • Chicago, Illinois, United States Tata Consultancy Services Full time

    Job Role: Desktop EngineerJob Type: Full-timeLocation: ChicagoSalary: $65-70kKey Responsibilities:Provide IT end-user support and maintenance services for desktop systems.Work with local HR to create and manage user accounts in Active Directory and Office 365.Troubleshoot and resolve user access and connectivity issues.Install, configure, and maintain...