Desktop Hardware Engineer

3 weeks ago


Chicago, Illinois, United States HCLTech Full time

At HCLTech, we're looking for a skilled Desktop Support Specialist to join our team. This role involves providing hardware break/fix support and warranty support for desktop, laptop, tablets, and Windows devices. Strong Microsoft operating system troubleshooting skills and a basic understanding of networks, Intel servers, and telecoms are essential for success in this position.

Key Responsibilities:

  • Provide hardware break/fix support and warranty support for desktop, laptop, tablets, and Windows devices.
  • Strong Microsoft operating system troubleshooting skills.
  • Basic understanding of networks, Intel servers, and telecoms.
  • Provide primary support to executive users.
  • Provide equipment move services.
  • Provide basic support for mobile devices and printers.
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).

Requirements:

  • Strong Microsoft operating system troubleshooting skills.
  • Basic understanding of networks, Intel servers, and telecoms.
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).
  • Strong problem-solving and critical thinking skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and interpersonal skills.


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