Desktop Support Specialist

4 weeks ago


Chicago, Illinois, United States HUB International Full time

About HUB International

We are a team of entrepreneurs who believe in protecting and supporting the aspirations of individuals, families, and businesses. Our goal is to help our clients evaluate their risks and develop solutions tailored to their needs.

About the Role

The Desktop Engineer is a member of the Desktop Management team responsible for the management, operations, and maintenance of all IT hardware for HUB end users. This includes managing ticket queues, working with contracted third-party vendors, and identifying and addressing improvement opportunities.

Key Responsibilities

  • Provide support and troubleshooting for client computing issues and endpoint security related issues
  • Manage the lifecycle of Desktop Management change requests from inception to implementation
  • Analyze problem trends and develop ideas to achieve incident and problem resolution
  • Support the Intune / SCCM Engineers to help test and validate images, task sequences, and change requests
  • Provide input and support to the Field Services personnel
  • Maintain the knowledge base of desktop support processes and support articles

Requirements

  • Minimum of 5 years of experience in desktop support
  • Experience in desktops, laptops, printing, peripherals, and conference room support
  • Windows 10 and 11 experience with enterprise desktop deployments and management
  • Intune and SCCM experience a plus
  • Nexthink experience a plus

Why Join HUB International

We are a rapidly growing and evolving organization that values innovation, collaboration, and transformation. Our Core Values are entrepreneurship, teamwork, integrity, accountability, and service. If you believe in these values and are looking for an opportunity to help build and drive change, we encourage you to apply.



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