IT Support Specialist
2 weeks ago
Job Summary
Under the supervision of a senior technical support specialist, the IT Support Analyst I provides technical support for computer systems, hardware, and software to employees of the Metropolitan Water Reclamation District of Greater Chicago. The ideal candidate will have a strong understanding of computer hardware and software, excellent customer service skills, and the ability to troubleshoot and resolve technical issues in a timely manner.
Key Responsibilities
- Provide first-level technical support for basic software and hardware issues.
- Diagnose and resolve problems using documented procedures and checklists.
- Assist in the resolution of application, hardware, and software problems.
- Escalate problems to higher-level technical support professionals when necessary.
- Enter call data into a tracking system.
Requirements
- Graduation from a standard senior high school or equivalent.
- One year of experience supporting a variety of computer applications and hardware.
- ITIL Foundations certification may be substituted for the required experience.
Work Environment
The work is performed in a typical office environment and requires the use of standard office equipment, including computers.
Desirable Knowledge, Skills, and Abilities
- Knowledge of basic computer hardware and software.
- Knowledge of procedures and practices for installing software patches and updates on desktops, laptops, and mobile devices.
- Customer service skills and dedication to customer satisfaction.
- Ability to troubleshoot basic hardware issues on desktops, laptops, and telecommunication equipment.
- Ability to troubleshoot basic network, software, and printing problems.
- Ability to complete tasks on time.
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