IT Support Specialist

1 month ago


Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Job Summary

Under the supervision of a senior technical support specialist, the IT Support Analyst I provides technical support for computer systems, hardware, and software to employees of the Metropolitan Water Reclamation District of Greater Chicago. The ideal candidate will have a strong understanding of computer hardware and software, excellent customer service skills, and the ability to troubleshoot and resolve technical issues in a timely manner.

Key Responsibilities

  • Provide first-level technical support for basic software and hardware issues.
  • Diagnose and resolve problems using documented procedures and checklists.
  • Assist in the resolution of application, hardware, and software problems.
  • Escalate problems to higher-level technical support professionals when necessary.
  • Enter call data into a tracking system.

Requirements

  • Graduation from a standard senior high school or equivalent.
  • One year of experience supporting a variety of computer applications and hardware.
  • ITIL Foundations certification may be substituted for the required experience.

Work Environment

The work is performed in a typical office environment and requires the use of standard office equipment, including computers.

Desirable Knowledge, Skills, and Abilities

  • Knowledge of basic computer hardware and software.
  • Knowledge of procedures and practices for installing software patches and updates on desktops, laptops, and mobile devices.
  • Customer service skills and dedication to customer satisfaction.
  • Ability to troubleshoot basic hardware issues on desktops, laptops, and telecommunication equipment.
  • Ability to troubleshoot basic network, software, and printing problems.
  • Ability to complete tasks on time.


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