Desktop Support Coordinator

1 week ago


Chicago, Illinois, United States S&C Electric Full time
Desktop Support Coordinator

S&C Electric Company is seeking a skilled Desktop Support Coordinator to join our team. As a key member of our IT function, you will be responsible for ensuring the smooth operation of our client computer systems, printers, and mobile devices across 19 offices in 6 different countries.

The successful candidate will have a strong background in supporting Microsoft Enterprise client technologies and Cisco networks. You will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology.

Key Responsibilities:

  • Act as the initial point of contact for all client computer and software-related concerns.
  • Create and maintain documentation for troubleshooting and using software and hardware.
  • Respond to, prioritize, and provide detailed reports for technical support requests.
  • Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.
  • Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
  • Research the latest products, services, and standards as they best meet the needs of the business.
  • Provide guidance and recommendations on the most effective use of technology.
  • Maintain asset management of hardware and software inventories.
  • Create required reports in response to management needs.

What you'll Need To Succeed:

  • Must be in good standing as a student at the Bachelor's degree level at an accredited university majoring in an Information Technology or related field and returning to school full-time at the end of the internship.
  • Comfortable commuting and working onsite, reporting to S&C HQ in Rogers Park, Chicago, IL.
  • Ability to work Full-Time in Spring 2025 for a minimum of 10 weeks.
  • Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
  • Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
  • Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.
  • Strong customer service orientation with keen attention to detail.
  • Ability to perform remote troubleshooting and provide user-friendly instructions.
  • Proven problem-solving and analytical skills.
  • Demonstrated ability to communicate effectively and professionally.
  • Ability to work independently with minimal supervision in a fast-paced environment.
  • Highly self-motivated and skilled at empowering a highly collaborative team.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals

Prior IT internship experience a plus.



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