Banking Center Operations Supervisor

1 week ago


Canton, Texas, United States American National Bank of Texas Full time

The Assistant Manager of Banking Operations plays a vital role in overseeing essential and intricate banking center functions and service operations to guarantee exceptional customer service. This role involves managing and directing transaction activities, meeting retail sales objectives, and ensuring service profitability through a well-trained and motivated team. In certain regions, this position may also entail extensive transaction handling. Additional responsibilities include:

  • Establishing a robust performance management system that clearly defines expectations and monitors outcomes.
  • Implementing security measures to safeguard against fraudulent activities and mitigate risks.
  • Guiding team members in identifying customer needs, making referrals, and promoting suitable products and services; ensuring adherence to banking service standards for timely and accurate customer interactions.
  • Overseeing staffing levels to guarantee adequate coverage, including supervisory roles.
  • Facilitating the execution of sales and service strategies to meet set sales targets.
  • Ensuring compliance with audits, internal controls, and expense management to minimize risks and losses.
  • Collaborating with the banking center manager in setting retail sales targets and achieving individual performance goals.
  • Requires presence on physical bank premises.
Qualifications:
  • High School diploma or GED.
  • A minimum of 5 years of experience in banking and supervisory roles, reflecting the complexity of the banking center; experience in customer service and operations is essential.
Skills:
  • Strong personal leadership capabilities; ability to remain calm under pressure; effective communication skills.
  • Proficient in Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be adept at performing advanced mathematical calculations and following complex written instructions.
  • Willingness to travel to various locations for work and meetings as necessary.
  • Occasional work hours may exceed 40 hours per week to fulfill essential job functions.
  • Ability to lift up to 30 lbs in an office environment.
  • Capability to move swiftly between multiple workstations.
American National Bank of Texas encourages candidates who are fluent in both English and Spanish to consider applying. Positions that specifically require bilingual candidates will be indicated as such.

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