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Front Line Operations Supervisor

2 months ago

Canton, Texas, United States Taco Bell Full time
Position Overview: As a Shift Manager, you will oversee the efficient functioning of both the kitchen and front line operations in a fast-paced environment.

Essential Qualifications:
  • Preferred background includes some high school education.
  • Must maintain a clean and professional appearance.
  • Comprehensive understanding of food preparation, register operations, and crew management procedures is required.
  • Strong interpersonal communication skills are essential for effective collaboration with team members and customer interactions.
  • Good hearing is necessary for customer service and drive-thru operations.
  • Ability to see clearly is important for monitoring store activities and safely operating kitchen equipment.
  • Integrity and honesty are critical attributes.
  • Assertiveness and a proactive attitude are necessary, while maintaining professionalism.
  • Capability to follow both verbal and written instructions, including recipe comprehension.
  • Attention to detail and the ability to remain composed under pressure are essential.
  • Teamwork is crucial, with a focus on minimizing disruptions to customers and colleagues.
  • Physical stamina is required to stand, walk, lift up to 50 lbs., and bend for the majority of the shift.
  • Manual dexterity is needed for efficient and precise work during peak periods.
  • Collaboration with team members is vital to ensure consistent customer satisfaction through high-quality service and cleanliness.
Key Responsibilities:
  • Deliver exceptional customer service by ensuring prompt and efficient service along with quality products.
  • Uphold standards of quality, service, and cleanliness consistently.
  • Ensure uniform product portions are served.
  • Foster a positive and cooperative environment among staff and patrons.
  • Maintain proficiency in operating all relevant equipment and understanding operational procedures.
  • Adhere to all safety protocols and guidelines.
Training and Development: This role typically involves close supervision, with support available for complex tasks. Frequent interaction with customers is a key aspect of the position.

Decision-Making Responsibilities: The Shift Manager must be observant, able to make quick decisions, and adapt to varying situations. Prioritizing tasks effectively in response to customer needs and operational demands is essential.

Work Environment: The work area may experience extreme temperatures and elevated noise levels. There may be times when food or drink is not permitted during busy periods.

Impact of Errors: Mistakes can lead to employee injuries, customer dissatisfaction, revenue loss, or equipment damage.

Core Activities:
  • Efficiently prepares customer orders to meet specifications and maintain high quality.
  • Collaborates with team members to ensure consistent customer satisfaction through excellent service and cleanliness.
  • Prioritizes customer service, followed by maintaining the dining area and workspaces.
  • Operates all kitchen equipment competently.
  • Engages with customers in a friendly and courteous manner whenever possible.
  • Supervises staff in both front line and kitchen operations.
  • Reports any necessary repairs to the Maintenance Department.