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Assistant Manager of Banking Operations

2 months ago

Canton, Texas, United States American National Bank of Texas Full time

The Assistant Manager of Banking Operations plays a pivotal role in overseeing essential and intricate banking center functions and service operations to guarantee optimal customer satisfaction. This role is tasked with managing and directing both platform activities and transaction processes, meeting retail sales objectives, and ensuring service profitability through a well-trained and motivated team. In certain regions, this position may involve extensive transaction handling. Additional responsibilities include:

  • Establishing a robust performance management system that clearly defines expectations and responsibilities while monitoring staff performance.
  • Implementing security measures to safeguard against fraudulent activities and mitigate unnecessary risks.
  • Guiding team members and showcasing the skills necessary to identify customer needs, promote referrals, and expand service offerings; ensuring adherence to banking service standards for timely and accurate customer service.
  • Managing staffing levels to guarantee adequate coverage, including supervisory roles.
  • Facilitating the execution of sales and service initiatives to meet defined sales targets.
  • Ensuring compliance with audits, internal controls, and expense management to minimize risks and losses.
  • Collaborating with the banking center manager to set retail sales targets and achieve individual sales objectives.
  • Position requires work to be conducted on-site at the banking center.

Qualifications:

  • High School diploma or GED.
  • A minimum of 5 years of experience in banking and supervisory roles, depending on the complexity of the banking center; experience in customer service and operations is essential.

Skills:

  • Strong personal leadership abilities; capacity to maintain composure in high-pressure situations; effective communication skills.
  • Proficient in Microsoft Excel and MS Word; basic keyboarding and calculator skills; ability to perform advanced mathematical calculations and follow complex written instructions.
  • Willingness to travel to various locations for work-related tasks and meetings as necessary.
  • Occasional work beyond 40 hours per week may be required to fulfill essential job functions.
  • Ability to lift up to 30 lbs. in an office environment.
  • Capability to swiftly transition between multiple workstations.

American National Bank of Texas strongly encourages candidates who are fluent in both English and Spanish to apply. Positions that specifically require bilingual candidates will be clearly indicated.