Assistant Manager of Banking Operations

1 week ago


Canton, Texas, United States American National Bank of Texas Full time

The Assistant Manager of Banking Operations plays a pivotal role in overseeing essential banking center functions and service operations to guarantee exceptional customer satisfaction. This role involves managing and directing transaction activities, meeting retail sales objectives, and ensuring service profitability through a well-trained and motivated team. In certain situations, this position may necessitate engaging in extensive transaction activities. Other key responsibilities include:

  • Establishing a robust performance management system that clearly defines expectations and responsibilities while monitoring outcomes.
  • Implementing security measures to safeguard against fraudulent activities and mitigate unnecessary risks.
  • Guiding team members to identify customer needs, promote referrals, and explore growth opportunities, ensuring the delivery of high-quality banking services.
  • Overseeing staffing to maintain adequate coverage, including supervisory roles.
  • Facilitating the execution of sales and service strategies to meet established sales targets.
  • Ensuring compliance with audits, internal controls, and expense management to minimize risks and losses.
  • Collaborating with the banking center manager to set retail sales targets and achieve individual performance goals.
  • Engaging in on-site work at the banking center.
Qualifications:
  • High School diploma or GED required.
  • A minimum of 5 years of experience in banking and supervisory roles, with a focus on customer service and operational management.
Skills:
  • Strong leadership capabilities; ability to maintain composure in high-pressure situations; effective communication skills.
  • Proficient in Microsoft Excel and MS Word; basic keyboarding and calculator skills; capable of performing advanced mathematical calculations and following complex written instructions.
  • Willingness to travel to various locations for work-related tasks and meetings as necessary.
  • Availability to work beyond 40 hours per week when required to fulfill essential job functions.
  • Ability to lift up to 30 lbs in an office environment.
  • Capacity to swiftly transition between multiple workstations.
American National Bank of Texas encourages candidates who are bilingual in English and Spanish to consider applying, as positions requiring bilingual proficiency will be clearly indicated.

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