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Front Line Operations Supervisor

2 months ago

Canton, Texas, United States Taco Bell Full time
Position Overview: As a Shift Manager, you will oversee the efficient functioning of both the front line and kitchen operations.

Essential Qualifications:
  1. Preferred completion of some high school coursework.
  2. Must maintain a clean, neat, and professional appearance.
  3. Comprehensive understanding of food preparation, register operations, and employee management procedures is essential.
  4. Strong interpersonal communication skills are necessary for effective interaction with team members and customers.
  5. Good hearing is required to communicate effectively with customers and staff, especially in drive-through scenarios.
  6. Visual acuity is important for monitoring store activities and safely operating kitchen equipment.
  7. Integrity and honesty are paramount.
  8. Assertiveness and a proactive approach are important, balanced with professionalism.
  9. Ability to follow both verbal and written instructions, including reading recipes.
  10. Attention to detail and the ability to remain calm under pressure are critical.
  11. Teamwork is essential; must perform duties with minimal disruption to customers and colleagues.
  12. Physical stamina is required, including the ability to stand, walk, lift up to 50 lbs, and bend frequently during the shift.
  13. Manual dexterity is necessary for rapid and accurate work during peak times.
  14. Commitment to teamwork is vital to ensure ongoing customer satisfaction through high-quality service and cleanliness.
Key Responsibilities:
  1. Ensure customer satisfaction through prompt, efficient service and high-quality products.
  2. Maintain excellence in service, product quality, and cleanliness.
  3. Ensure consistent portion sizes for all products.
  4. Foster a positive and collaborative environment among staff and customers.
  5. Stay informed about and proficient in all equipment and operational procedures.
  6. Adhere to all safety protocols and procedures.
Training and Development: This role typically involves close supervision, with guidance available for complex tasks. Frequent interaction with customers is a key aspect of the position.

Decision-Making Responsibilities: Ability to observe, identify, and respond swiftly to various situations is essential. Must prioritize tasks effectively and respond promptly to the needs of customers and the operational environment.

Work Environment: The work area may experience extreme temperatures and elevated noise levels. There may be times when food or drink is not permitted during busy periods.

Impact of Errors: Mistakes can lead to employee injuries, customer dissatisfaction, revenue loss, or equipment damage.

Core Activities:
  1. Prepare customer orders quickly and to the highest quality standards.
  2. Collaborate with team members to ensure consistent customer satisfaction through quality service and cleanliness.
  3. Prioritize customer service, maintaining the dining area, and then the work area.
  4. Operate all kitchen equipment safely and effectively.
  5. Engage with customers in a friendly and courteous manner whenever possible.
  6. Supervise employees working in both the front line and kitchen.
  7. Report any required repairs to the Maintenance Department.