Business Lending Consultant

2 weeks ago


Jackson, Michigan, United States American 1 Credit Union Full time
Job Overview

American 1 Credit Union is seeking a dedicated professional with expertise in Small Business Lending. If you possess a solid understanding of banking systems and have experience in a customer service environment, we encourage you to explore this opportunity.

  • Position Title: Small Business Lending Specialist
  • Compensation: $23.63 per hour
  • Benefits: Comprehensive health, dental, and vision coverage, along with Responsible Time Off starting from day one.
  • Employment Conditions: All offers are subject to background checks.

The Small Business Lending Specialist plays a crucial role in ensuring a seamless experience for clients applying for small business loans and managing business accounts. This position requires a thorough understanding of various credit union loan offerings, enabling the specialist to provide a professional, prompt, and precise lending experience to both existing and prospective business clients. The ideal candidate will be proactive, detail-oriented, and possess strong communication skills to effectively engage and foster relationships with businesses in the community. A significant aspect of this role involves community engagement to support our mission of promoting financial wellness.

Key Responsibilities
  • Effective Communication: Foster meaningful interactions with colleagues and clients, emphasizing active listening and providing quality solutions.
  • Prompt Client Support: Address client inquiries through various digital communication channels, ensuring compliance with regulations and privacy policies.
  • Mission-Driven Focus: Align with the credit union's mission of enhancing financial wellness within the community.
  • Performance Accountability: Promote new banking products and services to clients, contributing to individual and branch performance goals.
  • Attention to Confidentiality: Ensure accuracy in all member interactions while maintaining confidentiality of sensitive information.
  • Commitment to Diversity: Support an inclusive culture that values diversity.
  • Policy Adherence: Follow established processes and policies, including those related to customer identification and compliance requirements.
  • Community Representation: Act as a representative of the credit union in community engagements.
  • Team Collaboration: Demonstrate flexibility in working hours and locations to foster business relationships and support team members.
Required Competencies
  • Client-Centric Communication: Understand and address the needs of members and colleagues while upholding core values.
  • Goal-Oriented and Driven: Exhibit a strong commitment to achieving performance targets and maintaining high standards.
  • Detail-Oriented: Ensure thoroughness and accuracy in all tasks, managing time and resources effectively.
  • Reliable and Trustworthy: Maintain punctuality and consistency in work performance while safeguarding confidential information.
  • Collaborative Spirit: Work effectively with others to achieve shared organizational goals, fostering a respectful environment.
  • Inquisitive and Humble: Seek clarification when needed and acknowledge opportunities for improvement.
Essential Qualifications
  • High school diploma or GED required.
  • Preferred: Minimum of 1 year experience in Small Business Lending.
Ideal Candidate Profile
  • Exceptional verbal and written communication abilities.
  • Self-motivated and proactive.
  • Proficient in Microsoft Office and other PC applications.
  • Able to work independently or collaboratively within a team.
  • Capable of guiding and mentoring team members.
  • Knowledgeable about credit union products and services.
  • Skilled in analyzing and summarizing data trends.
  • Clear and articulate in both oral and written communication.
  • Decisive and proactive in problem-solving.
  • Discreet in handling confidential information.


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