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Business Lending Consultant

2 months ago

Jackson, Michigan, United States American 1 Credit Union Full time
Job Overview

American 1 Credit Union is expanding Are you experienced in Business Lending? Do you possess knowledge of banking systems? Have you worked in a customer service environment? If so, we encourage you to explore a career with us. Below are further details to consider:

  • Position: Business Lending Consultant
  • Hourly Rate: $23.63
  • Benefits: Health, Dental, Vision, and Responsible Time Off from day one
  • Employment is subject to background checks.

The Business Lending Consultant plays a crucial role in providing an exceptional experience in managing small business loan applications and servicing business accounts. This position requires a comprehensive understanding of all credit union loan offerings, enabling the consultant to deliver a professional, timely, and precise lending experience to both current and prospective business clients. The ideal candidate will be self-driven, detail-oriented, and possess outstanding communication skills to effectively engage and foster relationships with businesses in our community. A strong emphasis on community engagement is essential to support our mission of promoting financial wellness.

Key Responsibilities

  • Effective Communication: Ensure meaningful interactions with colleagues and members, focusing on active listening and providing quality solutions.
  • Prompt Member Support: Address member inquiries through various digital communication channels, ensuring compliance with all regulations and privacy policies.
  • Mission-Driven Focus: Align with the credit union's mission of fostering financial wellness within the community through everyday banking practices.
  • Performance Accountability: Actively promote new checking, lending, and product referrals that align with individual and branch objectives.
  • Attention to Detail: Ensure accuracy in all member activities while maintaining confidentiality of sensitive information.
  • Diversity and Inclusion: Foster an inclusive culture that supports all individuals.
  • Policy Adherence: Follow all established processes, policies, and procedures, including customer identification and compliance requirements.
  • Community Representation: Act as a representative of the credit union within the community.
  • Team Support: Demonstrate flexibility in working hours and locations to develop business relationships and mentor team members.

Required Competencies

  • People-Centric Communication: Understand and meet the needs of members and colleagues while upholding institutional values.
  • Goal-Oriented: Exhibit a strong commitment to achieving performance standards and branch goals.
  • Detail-Oriented: Maintain thoroughness and accuracy in all tasks, managing time and resources effectively.
  • Trustworthiness: Complete work reliably and maintain confidentiality of all sensitive information.
  • Collaborative Spirit: Work effectively with others to achieve organizational goals, respecting diversity and mutual respect.
  • Curiosity and Confidence: Ask questions for clarity and acknowledge areas for improvement.

Key Accountability Areas:

  • In-depth knowledge of business products and services
  • Building and nurturing business relationships
  • Collaboration with departmental teams
  • Accuracy in loan documentation
  • Achievement of personal performance goals

Qualifications:

A minimum of a high school diploma or GED is required, along with at least one year of experience in Business Lending preferred.

Ideal Candidate Attributes:

  • Strong verbal and written communication skills
  • Self-motivated and proactive
  • Proficient in Microsoft Office applications
  • Ability to work independently and collaboratively
  • Experience in guiding and coaching team members
  • Knowledge of credit union products and services
  • Ability to analyze and summarize data trends
  • Effective decision-making and problem-solving skills
  • Ability to handle confidential information responsibly