Business Loan Consultant

2 weeks ago


Jackson, Michigan, United States American 1 Credit Union Full time
Job Overview

Join our team at American 1 Credit Union as we expand our services Are you experienced in Business Loan Consulting? Do you possess a solid understanding of banking systems? Have you worked in a customer service environment? If yes, we encourage you to explore this opportunity.

  • Location: Onsite in our Contact Center
  • Position: Business Loan Consultant
  • Hourly Rate: $23.63
  • Benefits: Health, Dental, Vision, and Responsible Time Off from day one
  • Employment offers are subject to background checks.

The Business Loan Consultant plays a crucial role in providing exceptional service in processing business loan applications and managing business accounts. This position requires a comprehensive understanding of all credit union loan offerings, enabling the consultant to deliver a professional, timely, and precise lending experience to both current and prospective business clients. The ideal candidate will be self-driven, detail-oriented, and possess outstanding communication skills to effectively engage and cultivate relationships with businesses in our community. A strong emphasis on community involvement is essential to support our mission of fostering financial wellness.

Key Responsibilities:

  • Effective Communication: Foster meaningful interactions with colleagues and members, focusing on active listening and providing quality solutions.
  • Prompt Member Support: Address member inquiries through various digital communication channels, ensuring compliance with regulations and privacy policies.
  • Mission-Driven Focus: Uphold the credit union's mission of promoting financial wellness in the community through everyday banking practices.
  • Performance Accountability: Actively promote new products and services to members, aligning with individual and branch objectives.
  • Attention to Detail: Ensure accuracy in all member transactions while maintaining confidentiality.
  • Diversity and Inclusion: Support a culture that values inclusivity for all.
  • Policy Adherence: Follow established processes and procedures, including customer identification and compliance requirements.
  • Community Engagement: Represent the credit union positively within the community.
  • Team Collaboration: Commit to flexible working hours and support team members in their roles.

Required Competencies:

  • People-Centric Communication: Understand and address the needs of members and colleagues while adhering to core values.
  • Goal-Oriented: Demonstrate a strong commitment to achieving personal and branch goals.
  • Detail-Oriented: Maintain thoroughness and accuracy in all tasks.
  • Reliable and Trustworthy: Exhibit personal responsibility and punctuality in all work-related activities.
  • Collaborative Spirit: Work effectively with others to achieve common goals while respecting diversity.
  • Inquisitive Nature: Ask questions for clarity and embrace opportunities for improvement.

Key Accountability Areas:

  • In-depth knowledge of business products and services
  • Development of business relationships
  • Collaboration with departmental teams
  • Accuracy in account and loan documentation
  • Achievement of personal performance metrics

Qualifications:

A minimum of a high school diploma or GED is required.

At least one year of experience in Business Lending is preferred.

Ideal Candidate Attributes:

  • Strong verbal and written communication skills
  • Self-motivated and proactive
  • Proficient in Microsoft Office applications
  • Able to work independently or as part of a team
  • Experience in guiding and mentoring team members
  • Knowledge of credit union products and services
  • Ability to analyze and summarize data trends
  • Effective decision-making and problem-solving skills
  • Ability to handle confidential information responsibly


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