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Hospitality Front Office Associate

2 months ago

Baltimore, Maryland, United States Donohoe Construction Company Full time

Guest Services Coordinator | Hospitality Professional

Job Category: Front Desk/Office

Position Overview:

Donohoe Construction Company is seeking dedicated individuals to embody our commitment to exceptional service in the hospitality sector.

Role Summary:

The Guest Services Coordinator plays a vital role in ensuring a welcoming atmosphere for all visitors. This position involves managing reservations, providing essential information, and processing payments, all while maintaining a positive and professional demeanor.

Key Responsibilities:

  1. Facilitate the check-in and check-out process for guests in alignment with company standards.
  2. Educate guests about the facilities, policies, and services available, while also offering local tourist information.
  3. Manage incoming calls efficiently, directing them to the appropriate departments or guests, and accurately taking messages.
  4. Handle guestroom reservations, including modifications and cancellations.
  5. Address inquiries, requests, and concerns from guests, collaborating with other departments to meet special needs.
  6. Perform cashier responsibilities, including processing payments and posting charges to guest accounts.
  7. Communicate any maintenance or housekeeping issues reported by guests to the relevant departments.
  8. Adhere to security protocols to ensure the safety of guests and staff, and be familiar with emergency procedures.
  9. Maintain the cleanliness and organization of the Front Office area.

Additional Information:

This role requires flexibility as the company operates around the clock, necessitating adaptability to varying shift requirements.

Skills and Qualifications:

  • Excellent communication and interpersonal abilities.
  • Capacity to stand for extended periods.
  • Aptitude for thriving in a dynamic work environment.
  • Ability to remain composed and exercise sound judgment in challenging situations.

Donohoe Construction Company values the contributions of its employees and is committed to fostering a supportive work environment.