Hotel Front Desk Associate

4 weeks ago


Baltimore, Maryland, United States MITAGS Full time

Job Type: Full-time

Description

At MITAGS, we're not just another hotel. We're a culture and a closely knit team. We believe in respect for our customers and employees, in openness and honesty, and in creating a positive workplace experience. This is why many of our employees have been with us for 5, 10, 15, even over 20 years. We're proud of our employee retention and customer loyalty.

As a Hotel Guest Services Representative, you'll be the face of our hotel, providing exceptional customer service to our guests. You'll be responsible for:

Key Responsibilities:

  • Pre-blocking guest rooms based on available floors
  • Assisting with sales and upkeep of the retail outlet
  • Delivering VIP welcome amenities to guest rooms
  • Checking guests in and out and assigning proper credentials
  • Ensuring all financial data, customer information, and proper forms of payment are accurate
  • Logging relevant information on the Front Desk Daily Shift Blog in MS Teams
  • Taking reservations over the phone
  • Working with off-site hotels during oversell conditions
  • Maintaining the front desk and front office areas

Desired Qualifications:

  • Minimum 2 years of hotel front desk experience
  • High school diploma or equivalent
  • Comfortable with Microsoft Office, hospitality systems, and POS systems
  • Ability to lift packages up to 50 pounds and walk quickly for long distances
  • Strong interpersonal and communication skills to provide quality service to hotel guests
  • Pleasant phone demeanor and excellent customer service skills
  • Able to complete fire training and CPR courses

We're looking for someone who is personable, outgoing, and passionate about delivering exceptional customer service. If you're a team player who is comfortable working in a fast-paced environment, we'd love to hear from you.



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