Hospitality Front Desk Manager

16 hours ago


Baltimore, Maryland, United States Sage Hospitality Full time
Job Title: Hospitality Front Desk Supervisor

Job Summary:

We are seeking a highly skilled and experienced Hospitality Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front desk staff.

Key Responsibilities:

  • Supervise and coordinate the activities of the front desk team to ensure efficient and effective service delivery.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Train and develop front desk staff to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Manage front desk operations, including check-in and check-out procedures, guest accounts, and cash handling.
  • Maintain accurate records and reports, including guest feedback and complaints.
  • Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1+ years of experience in a related role, preferably in a hotel or hospitality setting.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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