Hospitality Front Desk Manager
16 hours ago
Job Summary:
We are seeking a highly skilled and experienced Hospitality Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front desk staff.
Key Responsibilities:
- Supervise and coordinate the activities of the front desk team to ensure efficient and effective service delivery.
- Respond to guest inquiries and resolve issues in a professional and courteous manner.
- Train and develop front desk staff to ensure they have the skills and knowledge needed to provide excellent customer service.
- Manage front desk operations, including check-in and check-out procedures, guest accounts, and cash handling.
- Maintain accurate records and reports, including guest feedback and complaints.
- Collaborate with other departments to ensure seamless communication and service delivery.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1+ years of experience in a related role, preferably in a hotel or hospitality setting.
- Excellent communication and leadership skills, with the ability to motivate and develop a team.
- Strong problem-solving and analytical skills, with the ability to resolve complex issues.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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