Front Desk Operations Manager

4 weeks ago


Baltimore, Maryland, United States Method Products Full time

We are seeking a talented Front Desk Supervisor to join our team at ROOST Baltimore. The ideal candidate will have a passion for the hospitality industry and a proven track record of supervising a team. As a Front Desk Supervisor, you will be responsible for ensuring the highest level of service to our guests, while maximizing room revenue and occupancy.

  • The position requires the supervision of the day-to-day Front Office operations, including the management of the Front Desk team and the coordination of guest services.
  • The candidate must possess strong leadership skills, including the ability to motivate, lead, train, direct, and have organization skills.
  • The Front Desk Supervisor will be responsible for ensuring compliance with all Front Office policies, standards, and procedures, and for conducting department meetings to communicate a clear and consistent message regarding the Front Office goals.
  • The ideal candidate will have a strong ability to communicate effectively with guests, management, and co-workers, and will be proficient in property management systems and cost controls.

Requirements

  • Previous Front Desk supervisory experience.
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, management, co-workers, and vendors.
  • Ability to accurately compute and manipulate mathematical calculations.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
  • Computer knowledge in Windows environment as well as proficiency in property management system.
  • Experience with cost controls and yield management.
  • Ability to work a variety of varying schedules.
  • Punctuality and regular and reliable attendance.
  • Interpersonal skills and the ability to work well with co-workers and the public.

Benefits

  • Full Comprehensive Affordable Healthcare Benefits
  • 401(K) Retirement Savings
  • Paid Vacation, Personal Time Off

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity, or any other protected characteristic under federal, state, or local law. We believe in diversity and encourage any qualified individual to apply.



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